DevOps Support Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil TechBiz Global GmbH Tempo inteiro
About TechBiz Global GmbH

We are a leading recruitment and software development company with a diverse, globally distributed team. Our primary focus is on making our partners achieve their business goals successfully.

With headquarters in Germany, we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That's why all of our offerings are built with a tech mindset.

Responsibilities:
  • Manage support tickets using CRM tools and provide front-line technical support with exceptional customer service via Zendesk and Teams meetings.
  • Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues.
  • Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required.
  • Identify and escalate priority issues per client specifications.
  • Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues.
  • Understand processes, event management, and prioritization.
  • Follow written procedures, share knowledge among the team, and create new documentation for both technical and end-user roles.
Requirements:
  • Ability to work in shifts and consider working at nights and weekends.
  • Customer Support experience in customer-facing technical roles.
  • Previous experience in IT support organizations.
  • 2-3 years' experience working and troubleshooting in cloud-based environments (Azure, AWS).
  • Excellent problem-solving and multitasking skills.
  • Ability to self-manage and take initiative.
  • Understanding of Windows/Linux environment, Active Directory services, Networking, Cloud Infrastructure, and Remote management tools.
  • Strong verbal and written communication skills in English.

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