
Strategic Technical Problem-Solver
Há 2 dias
Empowering Marketers through Actionable Insights
We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.
A strong product, growing customer base, and talented team make us an attractive partner for leading brands.
The RoleWe're looking for a Senior Product Support Escalation Engineer – a problem-solver who thrives in fast-paced environments, embraces challenges, and is passionate about improving customer experiences. You'll be the technical voice for our customers, tackling complex issues, and shaping how our product evolves.
- Be the primary technical support contact for customers, partners, and internal teams.
- Troubleshoot complex technical issues and drive resolutions.
- Partner with Product, Engineering, and QA to improve product functionality.
- Provide expert guidance on SDK integration and deployment.
- Mentor team members with your deep technical expertise.
- Advocate for customers by bringing feedback into product discussions.
- 4+ years in technical product support (B2B/SaaS preferred).
- Hands-on experience supporting software in production environments (Mobile & Web).
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
- Experience in mobile advertising analytics or AdTech is a plus.
- Excellent problem-solving, analytical, and communication skills.
Join a culture that values creativity, ownership, and customer advocacy, working with world-class products, collaborating with talented global teams, and being part of a fast-growing, innovative company.
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