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Senior Manager, Consulting Practice Leader LATAM

2 meses atrás

São Paulo, São Paulo, Brasil Red Hat, Inc. Tempo inteiro
About the Role

We are seeking a seasoned Senior Manager to lead our Consulting Practice in LATAM. As a key member of our Services team, you will be responsible for guiding and running our consulting services business across the region.

Key Responsibilities
  • Business Growth and Development
    • Manage the financial performance of the consulting services business, including tracking and reporting on key metrics such as booking, margin, revenue, and sales forecasting.
    • Develop and implement strategies to grow the business, including identifying new opportunities and partnerships.
  • Team Leadership and Enablement
    • Lead and manage a team of consulting professionals, providing guidance and support to ensure their success.
    • Develop and implement training programs to enhance the skills and knowledge of the team.
  • Client Engagement and Relationship Building
    • Build and maintain strong relationships with key clients and stakeholders, ensuring their needs are met and exceeded.
    • Develop and implement strategies to increase client satisfaction and loyalty.
  • Operational Excellence
    • Oversee the development and implementation of processes and systems to ensure operational efficiency and effectiveness.
    • Identify and implement opportunities for cost savings and process improvements.
Requirements
  • 15+ years of experience in the IT professional services industry.
  • 8+ years of experience in people management and consulting practice management.
  • Post-graduation or MBA in strategic business management, sales management, or similar courses.
  • Customer success proven experience or certification.
  • Consistent record of growing a successful consulting business.
  • Proven customer-facing and consultative skills.
  • Technical background working as an IT professional to relate and earn credibility with the consulting team.
  • Business development and go-to-market experience.
  • Sales or business development leadership and services management experience.
  • Ability to deal with ambiguity in a fast-moving business environment.
  • Ability to connect with regional and global teams to drive business strategy and execution plans.
  • Excellent collaboration, communication, and persuasion skills.
  • Good knowledge about subscription model, consumption model, and adoption practices.
  • Good knowledge about open source model and key Red Hat solutions.
  • Good knowledge about Open Practice Library.
  • Availability to travel to visit customers and internal teams across LATAM.
  • Fluent in English, Spanish, and Portuguese.