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Digital Support Specialist

2 meses atrás


São Paulo, São Paulo, Brasil National Geographic Learning ELT Tempo inteiro

About the Role:

We are seeking a highly skilled Digital Support Analyst to join our team at National Geographic Learning ELT. As a Digital Support Analyst, you will be responsible for ensuring the smooth operation of our digital platforms and providing top-notch technical support to our customers.

Key Responsibilities:

  • Monitor and troubleshoot technical issues with our digital platforms and products
  • Provide first-level technical support to customers via phone, email, and chat
  • Escalate complex issues to senior technical support staff as needed
  • Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction
  • Develop and maintain knowledge of our digital products and services
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Excellent communication and problem-solving skills
  • Intermediate knowledge of IT and technical support principles
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and critical thinking skills
  • Ability to work effectively in a team environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools