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Digital Support Specialist
2 meses atrás
About the Role:
We are seeking a highly skilled Digital Support Analyst to join our team at National Geographic Learning ELT. As a Digital Support Analyst, you will be responsible for ensuring the smooth operation of our digital platforms and providing top-notch technical support to our customers.
Key Responsibilities:
- Monitor and troubleshoot technical issues with our digital platforms and products
- Provide first-level technical support to customers via phone, email, and chat
- Escalate complex issues to senior technical support staff as needed
- Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction
- Develop and maintain knowledge of our digital products and services
- Stay up-to-date with industry trends and emerging technologies
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Excellent communication and problem-solving skills
- Intermediate knowledge of IT and technical support principles
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and critical thinking skills
- Ability to work effectively in a team environment
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Access to cutting-edge technology and tools