Geospatial Delivery Expert for LATAM Region

Job Title: Customer Excellence Specialist

We are seeking a detail-oriented professional to join our team as a Customer Excellence Specialist for the LATAM region. This role is crucial in ensuring the seamless delivery of satellite radar data to our customers, and managing orders from submission to final product delivery.

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• The ideal candidate will have a background in geography, remote sensing, aerospace, or related fields, along with exceptional communication skills in English.">
• This role involves shift work without night shifts.">

Responsibilities:

Order Management:

Please oversee the entire order process, from submission to the delivery of the final product.

Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.

Satellite Resource Planning:

Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.

Perform SAR image quality control to maintain high standards.

Customer Interaction:

Resolve customer inquiries and complaints promptly.

Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.

Serve as a vital interface between clients and the company, ensuring effective communication and interaction.

Process Improvement:

Contribute to the enhancement of existing processes and documentation.

Report to management on key performance metrics and anomalies.

Product Knowledge:

Maintain a thorough understanding of the company's products, support, and services.

Account Management Responsibilities:

Governmental and Commercial Contracts:

Serve as the point of contact for governmental contracts and commercial clients.

Conduct feasibility studies and effectively communicate results to customers.

Relationship Building:

Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.

Training and Progress Monitoring:

Coordinate and conduct service training for both internal and external customers.

Monitor order progress closely, proactively identifying and resolving potential issues.

Reporting:

Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).

The successful candidate will have excellent analytical and problem-solving skills, strong written and verbal communication skills, and be able to work autonomously with minimal supervision.

Required Skills and Qualifications:

Bachelor's degree in Geography, Remote Sensing, Aerospace, or a related field.

Proven experience in customer excellence or account management roles.

A background in geography, remote sensing, aerospace, or related fields, along with exceptional communication skills in English.

Benefits:

A dynamic Earth Observation environment with a scale-up approach.

An independent role with a supportive and diverse work environment.

Time for self-development, research, training, conferences, or certification schemes.

Inspiring and collaborating offices and silent workspaces enable you to focus.

Diversity, Equity, and Inclusion:

We believe that diversity isn't just a buzzword – it's our greatest asset.

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated.

We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences.

Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger.