Support Solutions Expert

Há 2 dias


Indaiatuba, São Paulo, Brasil beBeeCustomer Tempo inteiro R$21.000 - R$42.000
Technical Support Specialist Role

Key Responsibilities:

  • Ensure customers have seamless access to knowledgeable resources for issue resolution and question answering.
  • Provide expert technical assistance to various stakeholders, including Customer Service, Account Managers, and Customers via remote support channels.
  • Effectively resolve customer problems by identifying root causes and recommending tailored solutions on specific applications or equipment.
  • Demonstrate ownership of post-sales issues and ensure timely customer resolutions.
  • Identify recurring issues and communicate them to relevant product/design and project management teams.

Requirements:

  • Bachelor's degree in Engineering or related field.
  • Proficiency in mechanical design/drafting with experience in AutoCAD (2D and 3D).
  • Previous experience in the industrial sector with strong technical expertise.
  • Advanced English language skills with excellent communication abilities.
  • Spanish language proficiency is a plus.

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