Senior Customer Success Manager
Há 3 dias
At Iron Mountain, we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
Key Responsibilities:
- Develop and execute strategies to drive customer adoption, retention, and expansion.
- Establish strong customer relationships throughout the implementation lifecycle and beyond.
- Act as the primary point of contact and 'face of Iron Mountain' to customers.
- Maintain a customer-centered approach, ensuring successful delivery and uptake of technology solutions.
- Collaborate with intercompany teams to provide customer success and manage escalations.
Requirements:
- Fluency in Portuguese and English is mandatory; proficiency in Spanish is required.
- Customer success experience with Enterprise and Mid-Market companies in complex service-based organizations.
- Proven experience in account management, strong project management skills, and a strategic mindset.
- Ability to communicate professionally to senior-level roles, both internal and external.
- Strong background in digital strategy and transformation, including SaaS, machine learning, analytics, cloud storage, information governance, electronic content management, business process/workflow enablement, and outsourcing.
- Experience delivering SaaS training to Fortune 1000 companies in highly regulated industries.
- Familiarity with CSP software and customer success tools.
- Strong analytical skills focused on customer success performance metrics.
- Proactively identify and mitigate risks to prevent churn or customer dissatisfaction.
- Excellent communication, teamwork, and presentation skills.
- Minimum of a four-year college degree.
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