Customer Success Manager
Há 4 dias
DoubleVerify is seeking a highly skilled Customer Success Manager to join our team in New York. As a key member of our customer-facing team, you will play a critical role in ensuring the success of our clients by providing exceptional support, guidance, and expertise.
Key Responsibilities:- Develop and execute customized onboarding plans for new clients, ensuring a seamless transition to our platform.
- Collaborate with cross-functional teams to deliver world-class customer service, including sales, account management, implementation, and product management.
- Conduct thorough needs assessments to identify client goals and objectives, and develop tailored strategies to meet their needs.
- Provide expert training and education to clients on our product suite, ensuring they maximize the value of our solutions.
- Monitor client performance and provide actionable insights to inform optimization decisions and drive business growth.
- Build and maintain strong relationships with clients at all levels, including senior executive leadership.
- Bachelor's degree from an accredited institution or equivalent work experience.
- 4+ years of experience in the digital media/marketing and/or ad tech space, with a focus on client-facing roles.
- Proven track record of delivering exceptional customer service and driving business growth through strategic partnerships.
- Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical information to non-technical stakeholders.
- Experience working with online media products and technologies, including ad verification, trafficking, campaign management, and ad serving.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail.
DoubleVerify is committed to providing a competitive compensation package, including a salary, bonus/commission, equity, and benefits. We are an equal opportunity employer and welcome applications from diverse candidates.
We are an innovative company that values creativity, collaboration, and continuous learning. If you are a motivated and results-driven professional looking to make a meaningful impact in the digital media industry, we encourage you to apply.
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