Wellness Content Manager
4 semanas atrás
Company Overview
At Wellhub, we're dedicated to making every company a wellness company. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries.
Salary
The estimated annual salary for this role is around $60,000 - $80,000 based on national averages in the United States.
About the Role
We are seeking an experienced Knowledge Base Specialist to join our Business Transformation team in São Paulo. The successful candidate will support our Partners journey (Gyms, Apps, and Personal Trainers) by creating accurate and customer-oriented content for CX teams.
Key Responsibilities:
- Develop and manage a Knowledge Base for CX agents.
- Establish standard answers with macros, shortcuts, and agent scripts on a global scale.
- Make documentation easy to understand and follow, seeking efficiency and automation.
- Partner day-to-day with the Process Improvement team and other CX operations areas to translate processes into efficient customer-like guidelines.
- Capture regional stakeholders balancing regional needs and standardization needs.
- Review and maintain the accuracy, organization, readability, and style, ensuring consistency and standards.
- Gather feedback from internal customers and formulate suggestions for improvement.
- Continuously monitor data to report the health and efficiency of the knowledge base and its content.
- Report statistics on knowledge base usage, patterns, trends, and any other relevant metrics.
Requirements
- Proficiency in Portuguese and English, able to translate content ensuring key messages are understood globally.
- Excellent verbal and written communication skills, ability to translate complex ideas into easy-to-understand customer support language.
- Detail-oriented with outstanding organizational skills.
- Proven interpersonal and collaboration skills.
- Analytical skills, ability to translate complex concepts into clear and understandable ideas.
- Client service mindset, highly responsive, and advocating for customer centricity.
- Experience with customer experience roles and Zendesk will be considered an advantage.
- Proficiency with computer and software tools, copywriting, and editing skills, skilled in at least one Content Management System (ZenDesk, Atlassian - Confluence, Document360, etc.) and HTML.
What We Offer You
As a member of our team, you can enjoy a range of benefits including:
- A competitive salary and benefits package.
- A flexible work program that allows you to customize your benefits according to your needs.
- Wellness programs, including access to onsite gyms and fitness studios, digital fitness programs, online wellness resources, and more.
- Paid time off, vacations after six months, three days off per year, plus one additional day off for each year of tenure, and extra days off for your birthday and parental leave.
- Outstanding opportunities for personal and career growth.
- An exciting and supportive atmosphere with ambitious people from around the world.
-
Content Marketing Manager, LATAM
Há 7 dias
São Paulo, São Paulo, Brasil Docusign Tempo inteiroAbout the Role:The Content Marketing Manager, LATAM will drive content marketing and communications strategies and execution across Brazil and Mexico. This role requires proactive, organized, and flexible individuals to thrive in a matrixed environment. Excellent written and verbal communication skills in English, Portuguese, and Spanish are essential.Build...
-
São Paulo, São Paulo, Brasil Google Tempo inteiroAbout the RoleWe are seeking a highly skilled Technical Program Manager to join our Content Safety team at Google. In this role, you will be responsible for leading complex projects from start to finish, working with cross-functional partners across the company.Key ResponsibilitiesCollaborate with engineering, product management, and client teams to build...
-
Digital Content Engagement Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Media Tempo inteiroAbout Media.MonksAt Media.Monks, we're a global, purely digital agency that combines innovative marketing and technology services to accelerate business possibilities. Our expertise spans content production, scaled experiences, enterprise-grade technology, and data science fueled by AI.We're looking for a highly skilled Digital Content Engagement Specialist...
-
Regional Content Marketing Strategist
4 semanas atrás
São Paulo, São Paulo, Brasil Rotary Tempo inteiroRotary is seeking a highly skilled Regional Content Marketing Strategist to lead and manage regional content marketing strategy, planning, and operation in Brazil and Latin America.Job SummaryThis role requires a strategic thinker who can develop and implement proactive media outreach strategies, work with various stakeholders, and advise content creators on...
-
Wellness Business Development Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Softbank Investment advisers Tempo inteiroAbout Wellhub, a leading corporate wellness platform connecting employees to top-tier partners for fitness, mindfulness, therapy, nutrition, and sleep through a single subscription.Key Responsibilities:Develop strategic initiatives to enhance employee wellbeing.Foster relationships with partner network to deliver exceptional experiences.Analyze data to...
-
Content Localization Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Adjust Tempo inteiroCompany OverviewAdjust, a leading provider of mobile measurement and analytics solutions, empowers marketers to grow their apps across platforms. As a trusted partner for app marketers worldwide, Adjust works with companies at every stage of the app marketing journey.Salary and BenefitsBased on our analysis, we estimate a competitive salary range of $60,000...
-
Content Partnership Strategist
Há 1 mês
São Paulo, São Paulo, Brasil Red Bull Gruppe Tempo inteiroPosition OverviewThe Content Partnership Manager plays a crucial role in maximizing the reach of Red Bull Media House's content by driving external distribution and co-production opportunities, focusing on key audience targets.Key ResponsibilitiesForecast audience growth and revenueEvaluate local and international productions for co-production or...
-
Compliance Content Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil KnowBe4 Tempo inteiroAbout KnowBe4We are a leading provider of security awareness training and simulated phishing platform, trusted by tens of thousands of organizations worldwide. Our mission is to help organizations manage the ongoing problem of social engineering by training employees to make smarter security decisions.Job SummaryThe Content Specialist is a key contributor in...
-
Content Monitoring and Community Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Brickbrands Tempo inteiroAs a key member of Brickbrands' team, you will play a vital role in maintaining a positive online community by identifying and addressing negative brand sentiments. This includes monitoring content on various social media platforms, collaborating with shift managers to ensure effective communication, and upholding policies and guidelines to guarantee...
-
Latin America Compliance Content Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Knowbe4 Tempo inteiroAbout KnowBe4Our MissionWe are the provider of the world's largest security awareness training and simulated phishing platform, used by tens of thousands of organizations globally. Our goal is to help organizations manage social engineering by training employees to make smarter security decisions every day.Job OverviewThe Content Specialist - Latin America...
-
UX Content Specialist, Amazon Brazil
4 semanas atrás
São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroBrazilian Portuguese native language knowledge is essential for this role. If you're fluent in English and have 5+ years of experience in UX Writing, content, or marketing, we want to hear from you.About the RoleAs a UX Writer at Amazon's Content and Localization Brazil team, you'll work closely with product managers, designers, and engineers to create...
-
Community Manager
3 semanas atrás
São Paulo, São Paulo, Estado de São Paulo, Brasil Globant GUT Tempo inteiroAt KTBO / Globant GUT, our priority is innovation and creative excellence. We are looking for people with passion and innovation to join our team in the position of Community Manager.The ideal candidate will be responsible for managing and engaging with the organization's online community in a way which builds brand awareness.They will work cross...
-
São Paulo, São Paulo, Brasil Medium Tempo inteiroAre you a driven sales professional looking to take your career to the next level? Do you have a passion for education and technology? We are seeking a highly skilled Business Development Manager to join our team in São Paulo, Brazil.About VoxyVoxy is an innovative corporate training solution that has been used by hundreds of clients worldwide to upskill...
-
Global Content Localization Strategist
4 semanas atrás
São Paulo, São Paulo, Brasil Degreed Tempo inteiroJob Title: Global Content Localization StrategistWe are seeking a seasoned Localization Project Manager to oversee the full localization workflow (customer experience content, technical documentation) and help manage the localization quality assurance program.About UsAt Degreed, we believe that learning is the key to unlocking opportunities. We empower...
-
Content Strategist
3 semanas atrás
São Paulo, São Paulo, Brasil Awin Tempo inteiroWe are seeking a seasoned Content Strategist to join our team in the role of Publisher Development Manager. In this position, you will be responsible for prospecting new publishers and influencers, actively matching them with advertiser opportunities.Key responsibilities include:Develop influencer opportunities and recommendations for local marketsDiscover,...
-
Enablement Platform Manager
Há 5 dias
São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Senior Tempo inteiroAt Catho Online Ltda. in Brazil, we're seeking a highly skilled Enablement Platform Manager to join our Global Learning Operations team.About the RoleThe successful candidate will be responsible for managing and maintaining our Enablement Platform (Highspot), including our Learning Management System (LMS) and Content Management System (CMS). This includes...
-
Global Financial Operations Manager
Há 2 dias
São Paulo, São Paulo, Brasil Coda Payments Tempo inteiroCoda Payments is a trusted partner for top digital content publishers worldwide, helping them grow revenue and customer engagement. We are seeking an experienced Global Financial Operations Manager to join our team.Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.Job DescriptionKey Responsibilities:Oversee daily financial...
-
Content Marketing Trainee
Há 2 dias
São Paulo, São Paulo, Brasil Inner Circle Tempo inteiroInner Circle Content Marketing Trainee OpportunityWe are seeking a highly motivated and creative Content Marketing Trainee to join our dynamic Marketing team in São Paulo. As a key member of our global community, you will play a crucial role in shaping our brand's growth by driving engagement and building meaningful connections with our audience.About the...
-
Salesforce Business Development Manager
1 semana atrás
São Paulo, São Paulo, Brasil Get E-Cube Tempo inteiroEmbark on a dynamic career path with Salesforce as a Business Development Manager.About the RoleWe are seeking an experienced sales professional to manage a dedicated territory in the Emerging (1-50 employees) or Growth Business (51-300 employees) space. As a Business Development Manager, you will oversee the entire sales cycle, coordinating multiple sales...
-
São Paulo, São Paulo, Brasil Promote Project Tempo inteiroWe are hiring a Senior Product Manager to our Integrations team, part of CODE Focus Area, in São Paulo, Brazil. CODE leads the consumer digital experience, providing user-focused excellent experiences, enabling business scale and sustainable growth.Job DescriptionWe are looking for a talented individual to join our team as a Senior Product Manager. In this...