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IT Support Specialist
2 meses atrás
Job Summary:
As a Helpdesk Engineer at Sea, you will play a critical role in delivering seamless IT experiences and support to our internal employees. You will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both system and user sides to meet corporate requirements, and providing technical support in a fast-paced and demanding environment.
Key Responsibilities:
- Provide day-to-day technical support to end-users and ensure the smooth running of computers, network devices, and printers.
- Troubleshoot and resolve end-user application issues, maintain and update technical support documentation.
- Handle asset management, maintain inventory, and liaise with vendors.
- Maintain and monitor office network infrastructure, IT security, and antivirus tools.
- Perform first-level troubleshooting and support for scheduled server backups, system monitoring, and reports.
Requirements:
- Diploma or degree in Computer Sciences, Information Technology, or a related field preferred.
- Minimum 3 years of relevant experience operating in a similar role.
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
- Understanding of TCP/IP, IP addressing, and LAN technology, including switching and routing fundamentals.
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.
- Professional Qualification - Microsoft Certified/CCNA is a plus.
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points is a plus.
- Competent at documenting standard operating procedures and knowledge articles.
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities.
- Enthusiastic and willing to learn in a fluid and fast-paced environment.
- Passionate in IT technology and wants to make a difference with technology solutions.
- Good interpersonal and communication skills to interact effectively at all levels.
- Strong analytical and troubleshooting skills.
