Specialista Tecnico di Supporto Remoto

Há 12 horas


São Paulo, São Paulo, Brasil beBeeSupporto Tempo inteiro R$60.000 - R$90.000
Descrizione del Lavoro

I ruoli tecnici sono essenziali per il nostro business multinazionale con presenza globale. Gli operatori di supporto tecnico lavoreranno in regime remoto, con un orario di lavoro di 36 ore a settimana.

Mansioni e Compiti
  • La risoluzione dei problemi applicativi, browser e hardware in remoto utilizzando la tecnologia di condivisione dello schermo.
  • Risolvere i problemi tecnici degli utenti interni ed esterni tramite telefono, email o chat.
  • Escalare i ticket secondo processo e assegnare priorità.
  • Garantire l'adempimento degli SLA per la risoluzione rapida e qualitativa dei problemi.
Competenze richieste
  • Italiano (C1-C2) - scritto e parlato.
  • Inglese (C1-C2) - scritto e parlato.
  • Esperienza in supporto clienti/tecnico (helpdesk/contact center) - minimo 1 anno.
  • Possibilità di fatturazione come PJ in Brasile.
  • Disponibilità di una postazione domestica stabile con una velocità di connessione internet di almeno 20 Mbps e headset con cavo.

  • Tecnico di Supporto

    Há 14 horas


    São Paulo, São Paulo, Brasil beBeeSupporto Tempo inteiro R$60.000 - R$72.000

    Operatore di Supporto TecnicoLa descrizione del lavoro è la seguente:Punto di contatto per utenti interni ed esterni via telefono, email e chat.Risoluzione dei problemi applicativi, browser e hardware in remoto utilizzando lo screen sharing.Reset ID, risoluzione dei problemi email e browser, utilizzo di KB/SOP e registrazione dei ticket.Escalation secondo...


  • São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$60.000 - R$97.000

    Remote Technical Support SpecialistWe are seeking a highly skilled Remote Technical Support Specialist to join our team. In this role, you will be responsible for providing timely and effective technical support to overseas users.You will identify and resolve online issues, collaborate with local operations and customer service teams, and establish an...

  • IT Support Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$80.000 - US$120.000

    Support Specialist RoleWe are seeking a Support Specialist to join our team. The ideal candidate will be responsible for delivering exceptional support to our employees, agencies, and clients, ensuring that they have access to reliable and modern technology solutions.The Support Specialist will play a key role in supporting our transition to cloud-based...

  • System Support Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil beBeeSystemSupport Tempo inteiro US$50.000 - US$80.000

    System Support SpecialistWe are seeking an experienced System Support Specialist to join our team.Job DescriptionThe ideal candidate will be responsible for providing level 2 and 3 technical support, as well as direct user support. They will work with users in Brazil, Colombia, and Argentina, and report to leadership in the USA and India.Required Skills and...


  • São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$90.000 - US$120.000

    Technical Support Specialist RoleWe're seeking a skilled technical support specialist to provide top-notch customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their experience.As a technical support specialist, you'll be responsible for investigating and resolving...

  • Partner Support Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$60.000 - US$75.000

    Job Title: Partner Support SpecialistWe are seeking a highly skilled and experienced individual to join our team as a Partner Support Specialist. This is an exciting opportunity to work closely with partners, providing support and guidance to help them achieve their goals.


  • São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$50.000 - US$80.000

    Job Title: IT Support SpecialistWe're looking for an experienced IT Support Specialist to join our Help Desk team and provide technical assistance and advice to IT users.About the RoleThe ideal candidate will have a strong background in computer systems, network administration, and customer service. They should be able to troubleshoot technical problems via...


  • São Paulo, São Paulo, Brasil beBeeExpertise Tempo inteiro

    Key Employee Services Specialist RoleWe are seeking an experienced Key Employee Services Specialist to provide guidance and support to employees and ex-employees related to our policies and processes. This role involves performing transactions, including reference requests and e-filing.Main ResponsibilitiesBe the first point of contact for employees, line...


  • São Paulo, São Paulo, Brasil beBeeerp Tempo inteiro R$137.500 - R$172.000

    Cloud ERP Support SpecialistWe are seeking a skilled Cloud ERP Support Specialist to join our team. As a key member of our global support team, you will provide expert support for the Procurement, Payables, Expenses, and Tax modules in Oracle ERP Cloud.


  • São Paulo, São Paulo, Brasil beBeeImmigration Tempo inteiro US$45.000 - US$70.000

    Asylum Support SpecialistWe are seeking a highly detail-oriented and compassionate Asylum Support Specialist to support our California-based immigration law firm. This is a 100% remote position, ideal for someone with a strong background in asylum or immigration law, excellent communication skills, and fluency in Arabic.The successful candidate will play a...