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Customer Experience Analyst São Paulo, Brazil
2 meses atrás
We're seeking a skilled Customer Experience Analyst to join our team in São Paulo, Brazil. As a key member of our operations team, you'll play a crucial role in driving customer satisfaction and loyalty.
Key Responsibilities- Investigate and analyze customer feedback to identify areas for improvement.
- Develop and implement data-driven solutions to enhance customer experience.
- Collaborate with cross-functional teams to ensure seamless execution of customer experience initiatives.
- Design and implement key performance indicators (KPIs) to measure customer journey interactions and improvements.
- Stay up-to-date with industry trends and best practices in customer experience.
- Excellent problem-solving and analytical skills.
- Advanced English language skills and ability to communicate effectively with global teams.
- Proficiency in data visualization tools (e.g., Tableau, Power BI).
- Knowledge of analytical modeling and SQL.
- Intermediate Excel skills.
At SumUp, we're committed to creating a diverse and inclusive work environment. We offer a range of benefits, including a competitive salary, health insurance, and opportunities for professional growth and development.
We're an equal employment opportunity employer and welcome applications from candidates of all backgrounds.
