Technical Support Specialist

Há 2 dias

Porto Alegre, Rio Grande do Sul, Brasil beBeeCustomerSupport Tempo inteiro R$45.000 - R$55.000

About the Role

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We are seeking a talented individual to join our team as a Technical Support Specialist. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and technical expertise.

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Job Description

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In this role, you will be responsible for providing first-level support to our customers through various channels, including phone, email, and chat. You will work closely with internal teams to resolve customer issues and improve overall customer satisfaction.

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Key Responsibilities:

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  • Analyze and resolve customer issues in a timely and efficient manner.">
  • Develop and maintain knowledge of our products and services to provide accurate information to customers.">
  • Collaborate with internal teams to identify and implement process improvements.">
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Required Skills and Qualifications

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To be successful in this role, you will need:

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Skillset

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- Ability to troubleshoot and analyze complex technical issues.

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- Strong communication and interpersonal skills.

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- Proficiency in operating systems (Windows, iOS) and software applications.

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- Knowledge of ERP/CRM processes and document creation.

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- Familiarity with UI frameworks (HTML5, CSS, JavaScript).

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Benefits

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As a member of our team, you can expect:

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A Competitive Compensation Package

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including a salary range of $60,000 - $80,000 per year, depending on experience, plus benefits such as health insurance, retirement savings plan, and paid time off.

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Professional Growth Opportunities

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We offer ongoing training and development opportunities to help you advance your career and stay up-to-date with industry trends.

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Diverse and Inclusive Work Environment

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We foster a culture of inclusion, diversity, and respect, where everyone feels valued and supported.

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A Sense of Community

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You will be part of a collaborative team that values teamwork, open communication, and mutual support.

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Flexibility and Autonomy

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We offer flexible work arrangements to help you balance your work and personal life, and empower you to take ownership of your work and make decisions.

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A Recognition Program

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We recognize and reward outstanding performance and contributions to the team.

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Culture of Innovation

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We encourage creativity, experimentation, and innovation to drive business growth and improvement.

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Continuous Improvement

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We regularly evaluate and improve our processes, policies, and procedures to ensure we are always doing things better.

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EEO AA M/F/Vet/Disability

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We are an equal employment opportunity employer and welcome applicants from diverse backgrounds.

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Contact Information

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Please submit your application, including your resume and cover letter, to our online portal.

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