IT Operations Specialist

Digibee is an integration platform as a service (iPaaS) that scales integration workflows while reducing cost and technical debt. It enables developers to build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple yet powerful low-code interface.

Founded in Brazil in 2017 and headquartered in Florida, our team is distributed throughout the Americas. We are committed to expanding our services in the United States and making them more accessible to employees.

About the role:

We seek a proactive and results-driven IT Support Analyst (Mid-Level) who will play a crucial role in ensuring the continuity of our IT services. This individual will be responsible for daily support, IT asset management, identifying recurring incidents, and proposing solutions to optimize processes. They will ensure a seamless experience for all employees, from onboarding to daily operations, and serve as a vital link between first-level support and complex escalations.

• Resolve escalated incidents and requests: Troubleshoot complex hardware, software, network, and system issues, ensuring operational continuity.
• Manage user access and employee lifecycle: Administer credentials, permissions, and system access, coordinating complete onboarding and offboarding processes efficiently utilizing SaaS tools, Identity Providers (IDP), and Mobile Device Management (MDM) solutions.
• Administer SaaS applications and services: Be responsible for the configuration, maintenance, and support of various cloud-based Software as a Service (SaaS) tools used by the company, ensuring their proper functioning and integration.
• Create and maintain technical documentation: Develop and update FAQs, operational procedures, and knowledge base articles to optimize support and empower users, ensuring standardization and information sharing.
• Perform advanced troubleshooting: Demonstrate strong diagnostic and problem-solving skills, identifying root causes and implementing effective solutions for complex incidents.
• Develop scripts for automation: Apply scripting skills to integrate systems, automate routine tasks, and optimize IT processes, increasing operational efficiency.

• Academic Background: Completed technical courses or a bachelor's degree in Information Technology fields, such as Computer Networks, Information Systems, Computer Science, or related areas.
• Operating Systems: Proven proficiency and experience in supporting Windows and macOS environments, including installation, configuration, and advanced troubleshooting.
• SaaS and Access Management: Solid experience in supporting and administering various cloud-based SaaS tools, with a focus on user account management, permissions, and access policies.
• Asset Management: Practical knowledge and experience with IT inventory processes, along with an understanding of equipment and accessory procurement and distribution.
• Audiovisual Support: Familiarity with audio and video systems and equipment used in corporate environments, including setup and troubleshooting.
• Problem-Solving: Proven ability to diagnose and resolve complex IT issues, focusing on identifying root causes and implementing effective solutions.

• Dental care
• R$ 1,200 monthly allowance for food, mobility, home office supplies, culture, health, and education
• Life insurance
• Child care assistance
• Wellhub (Gympass)
• English course partnership offering group classes at R$100 monthly
• Global Equity Program

We value collaboration and continuous development within our teams. We encourage learning, sharing knowledge, and using new technologies to create innovative ideas and solutions. Our goal is to foster a supportive and inclusive work environment that promotes diversity and respect.