Director of Sales Operations

Há 7 dias


São Paulo, São Paulo, Brasil Teletech Holdings, Inc. Tempo inteiro
About the Role

As a Director of Sales Operations at Teletech Holdings, Inc., you will be responsible for managing client relationships and ensuring alignment on goals and needs. You will be the face of the company and play an active role in developing and motivating your team to reach their full potential.

Key Responsibilities
  • Manage client relationships and communications, ensuring alignment on goals and needs, while representing the company in legal and compliance matters.
  • Motivate and engage your team by communicating client messages and providing the latest project updates to keep everything on track.
  • Oversee financial health, including client billing, forecasting, and alignment with contractual agreements.
  • Track and improve key performance metrics (KPIs, SLAs, revenue goals, satisfaction scores), and escalate issues with business cases when needed.
  • Collaborate with Talent Acquisition and HR to meet hiring targets, promote employee development, and ensure training quality.
  • Foster a culture of diversity, openness, and global goal alignment while managing employee satisfaction and attrition.
  • Understand the local business landscape, contribute to business expansion, and ensure best-in-class service for clients and customers.
Requirements
  • Bachelor's degree.
  • At least 5 years of experience in complex, scaled Sales leadership.
  • Strong communication, problem-solving, and quantitative analysis skills.
  • Ability to manage a fast-paced, high-stress environment with minimal direction.
  • Proven leadership in managing and developing large teams.
  • Ability to travel on short notice.
What We Offer
  • Supportive of your career and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • A great compensation package and performance bonus opportunities.


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