Dedicated Customer Support Professional Wanted

Há 3 dias


São Paulo, São Paulo, Brasil beBeecustomer Tempo inteiro R$54.000 - R$76.200
Job Overview

We are seeking a dedicated and skilled Customer Support Specialist to join our team. This is a fantastic opportunity for individuals who enjoy interacting with clients, resolving issues, and working in a fast-paced environment.

Job Responsibilities
  • To escalate complex issues to the relevant specialist using our Salesforce or Jira platforms.
  • To keep clients informed about their request status in a timely and professional manner.
  • To verify documents submitted by clients from specific regions on an hourly basis to ensure accuracy.
  • To prepare and interpret reports and documentation with attention to detail and accuracy.
  • To understand our business functions and roles by participating in company programs and meetings.
  • To achieve quarterly Key Performance Indicator (KPI) targets set by the Customer Service Manager.
Required Skills and Qualifications
  • Bachelor's Degree or Diploma in Business Administration or a related field.
  • Excellent communication skills in English and Portuguese language.
  • Ability to confront clients and communicate effectively.
  • Strong troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Self-motivated and highly reliable individual.
Benefits
  • Relocation assistance for one-way flight tickets and return tickets to your hometown after one year of service.
  • Fuel/bus card reimbursement.
  • Meal voucher.
  • Casual office wear and hybrid working schedule.
  • Exceptional professional growth and development opportunities.
  • Relocation package for families and visa support (where applicable).
  • Medical insurance coverage for employees and immediate family members.
  • Company contribution to training and development.
  • Corporate employee share scheme for all employees.
  • Competitive salary: R$4,500.00 - R$6,200.00 per month.
Education and Experience
  • Prior experience in customer service is preferred.


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