Customer Experience Associate

Há 1 mês


Osasco, São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro
Customer Experience Assistant

We are seeking a highly organized and detail-oriented Customer Experience Assistant to join our team at Sungrow Power Supply Co., Ltd. in Sao Paulo, Brazil.

Main Responsibilities:
  • Support the sales process by conducting system demonstrations and providing product guidance to customers.
  • Conduct customer onboarding and serve as the primary point of contact for customer inquiries and requests.
  • Collect and respond to customer suggestions and demands.
  • Monitor new features and system updates with the development team.
  • Analyze and manage problems reported by customers in various applications.
  • Perform behavioral and root cause analyses to validate and resolve bugs.
  • Analyze data performance and consistency to improve the user experience.
  • Identify opportunities for improvement in internal processes and report to the team.
  • Conduct meetings and presentations to contribute to the development of projects and processes.
Requirements:
  • Intermediate or Advanced English proficiency.
  • Ability to use Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook).
  • Experience in a multinational firm is a must.
  • Experience in the solar area is a plus.
  • Complete graduation in a business area.
  • Competencies: analytical thinking, strong organization, high sense of responsibility, excellent communication, great leadership, and customer focus.
What We Offer:
  • Full-time job in Sao Paulo, Brazil.
  • Competitive benefits package.
  • Strong personal and company growth opportunities.


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