People Operations Manager

Há 3 dias

Buenos Aires, Brasil beBeeLeadership Tempo inteiro US$2.700 - US$4.300
Job Opportunity

The Global People Services Team Lead is responsible for overseeing the daily operations of the Tier 1 HR Advisory team. This role ensures timely and accurate processing of HR transactions through the case management system, providing first-level support to employees and managers on HR-related inquiries.

This position will guide, coach, and develop Tier 1 Advisors while maintaining a strong focus on service delivery, compliance, and operational excellence.

  • Supervise and support Tier 1 HR Advisors in day-to-day activities.
  • Provide training, mentoring, and regular feedback to ensure high-quality service and team development.
  • Monitor workload distribution and adjust as needed to ensure balanced capacity across the team.

Responsibilities include:

  • Ensure accurate and timely processing of HR transactions via the case management system.
  • Serve as the point of escalation for complex or sensitive employee inquiries.
  • Ensure adherence to internal policies, labor regulations, and confidentiality standards.
  • Monitor team performance against defined SLAs and KPIs; implement corrective actions when targets are not met.
  • Analyze trends in case types and volumes to identify opportunities for process improvement.
  • Drive initiatives to enhance operational efficiency, accuracy, and employee experience.

This role requires collaboration with other HR teams (Tier 2, COEs, Payroll, HRBPs) to ensure end-to-end process alignment. It also involves participation in cross-functional projects and initiatives aimed at improving HR services.

The ideal candidate will have:

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Bilingual in English.
  • 3+ years of experience in HR Shared Services or a similar environment.
  • 1+ year of experience in a team lead or supervisory role preferred.
  • Strong understanding of HR processes and case management systems.
  • Excellent interpersonal, communication, and conflict-resolution skills.
  • Proven ability to lead in a fast-paced, high-volume, and service-oriented environment.
  • Knowledge in HRIS and ticketing platforms.

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