IT Operations Specialist Senior
Há 6 dias
Job Summary
Nestle Operational Services Worldwide Sa is seeking a highly skilled IT Operations Specialist Senior to join our team. As a key member of our operations team, you will be responsible for ensuring the effective and efficient operational support of our aligned products.
Key Responsibilities
- Oversee the support processes that include incident, problem, change, configuration, and event management.
- Ensure IT strategic service partners provide the required level of service, system performance, and functionality required to meet business commitments.
- Support the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support.
- Support market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed.
- Participate in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment.
- Run small-scale projects (managed work activities) for the deployment of functionalities.
- Responsible for operational compliance of all technology-related issues across IT including information security, privacy, business continuity, identity management, user access, and data integrity.
Requirements
- Bachelor's degree in computer science, information systems, business administration, or related field, or equivalent work experience.
- 8+ years of experience in IT, preferably working in a DevOps environment.
- Experience in service management principles and execution.
- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
- Experience explaining technical concepts and technologies.
- Experience with effective communication at different levels in the organization and in English and Spanish.
- Experience working in a global environment and with virtual teams.
What We Offer
Nestle Operational Services Worldwide Sa offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent, and offer a competitive compensation and benefits package.
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