Global IT Service Delivery Expert

Há 6 dias

Guarulhos, São Paulo, Brasil beBeeIT Tempo inteiro R$120.000 - R$130.000
Job Opportunity

As a Senior IT Service Delivery Manager, you are responsible for developing and implementing IT delivery capabilities within your region to plan, build, run or support IT solutions.

Main Responsibilities
  • Lead a team of IT specialists, providing efficient IT services to a defined geographic area, manage hosted IT resources and support global IT projects in respect of regional implementation
  • Implement the global standard IT operating model, oversee Service and Project Delivery, and ensure that business needs are an integral part of the IT operating model
  • Accountable for development and management of an organizational entity for delivering IT services, solutions, and activities in the region
  • Accountable for end-to-end IT service delivery including onsite services and IT/OT Cybersecurity operational management at sites
  • Aggregate demands for new and improved IT Infrastructure services required by the business and ensure overall business satisfaction with existing Infrastructure services

Collaborates with Business Unit IT Management, IT stakeholders, and 3rd Party IS Suppliers. Is accountable for assigned Business Unit scope towards Hitachi Energy functions. Ensuring that delivery of business processes/projects supporting IS systems/projects is aligned to Business and functions needs, resulting in improved efficiency, effectiveness, quality, and operational functionality.

Prioritizes tasks and responsibilities to manage regional and local requirements and escalations seamlessly accordingly to global targets and strategy. Ensures Vision and Mission alignment of operational tactics. Leads and works with distributed teams and processes driving them towards high levels of operational excellence.

Works with local knowledge of countries, regulations, and able to bridge the gap or escalate when needed. Responsible for compliance of IT services to local law, Local license compliance & local IT controls compliance.

Guides, motivates, and develops direct and indirect subordinates within HR policies, for the benefit of both company and employee.

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