Business Development Leader

Há 4 dias

Porto Alegre, Rio Grande do Sul, Brasil beBeeCustomerSuccess Tempo inteiro US$90.000 - US$120.000
Job Title: Business Development Leader - Customer Success Expert

We are seeking a seasoned professional to lead our customer success efforts, driving strategic growth and delivering exceptional customer experiences in the new technologies sector.

About the Role:
  • Develop and implement successful customer engagement strategies to enhance retention rates, drive upsells or cross-sells, and increase overall customer satisfaction.
  • Collaborate with cross-functional teams to align on customer needs, share feedback, and coordinate efforts to drive business outcomes.
Key Responsibilities:
  • Lead a team of customer success managers across regions, providing guidance and support to help them achieve their goals.
  • Mentor, coach, and provide feedback to team members to enhance their skills and career development.
Requirements:
  • Excellent academic background, preferably with a degree in Business, Communications, or a related field.
  • Demonstrated expertise in customer success, revenue management, and technology, with experience in SaaS or software industries.
  • A strong track record of achieving exceptional customer success results, with a proven ability to analyze data and make informed decisions.
Benefits:
  • A globally remote role with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
About Us:

We offer a dynamic work environment that fosters continuous learning, innovation, and collaboration. Our company is committed to empowering employees to grow professionally and personally.

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