Technical Support Specialist

2 semanas atrás

Curitiba, Paraná, Brasil beBeeServiceDesk Tempo inteiro US$7.680 - US$9.600
Job Summary

Are you looking for a role that involves delivering end-to-end support and ensuring all incidents are resolved within promised time frames? This is an excellent opportunity to work as a Service Desk Analyst, partnering with end-users and technology groups to provide exceptional customer service.

Key Responsibilities
  • Facilitate incident response and resolution services by engaging clients via multiple communication channels and managing client expectations.
  • Troubleshoot issues to resolution or escalate to appropriate teams or vendors when necessary.
  • Support Microsoft virtual technologies including AVD, Nerdio, and FSLogix.
  • Document all reported issues, troubleshooting steps, and resolutions in the incident management system.
  • Provide feedback, additions, and updates to the knowledge base where applicable.
  • Follow established ITIL processes and procedures.
  • Perform operational tasks, including infrastructure, product development, and information security non-automated procedures.
  • Properly evaluate, troubleshoot, escalate, and document issues.
  • Complete work in a timely and accurate manner while providing exceptional customer service.
Required Skills and Qualifications
  • One year of customer service experience.
  • Mandatory experience with Microsoft Virtual technologies like AVD, Nerdio, and FSLogics.
  • Knowledge of PC hardware, computer operating systems, and software.
  • Ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing.
  • Knowledge of typical desktop computer software, including Microsoft Office and email.
  • Ability to work both independently and within a team.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude.
  • Organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements.
Benefits
  • Opportunity to work with a range of technologies and develop your skills.
  • Collaborative and dynamic working environment.

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