Multilingual Technical Support Specialist

1 dia atrás


Brasília, Distrito Federal, Brasil beBeeSupportConsultant Tempo inteiro US$5.000 - US$10.000
Technical Support Consultant Job Opportunity

We are seeking an experienced Technical Support Consultant to join our team. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to work effectively in a fast-paced environment.

Job Responsibilities:

  • Provide technical support via calls, chats, and emails to customers with various levels of technical expertise.
  • Resolve complex technical issues by gathering data and collaborating with cross-functional teams.
  • Develop and maintain working knowledge of our client's products and services.
  • Ensure customer satisfaction through effective issue resolution and timely communication.

Requirements:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role is a must
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Basic knowledge of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
  • Basic understanding of cybersecurity, working experience with ISP
  • Customer-oriented and responsible attitude

Preferred Qualifications:

  • Experience with Zendesk or similar CRM systems
  • Experience with engineers
  • Degree in computer science or information technology
  • Certification in Microsoft, Linux, or Cisco

Benefits:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

About Us:

Our company provides secure technical, customer support, and CX services for tech companies around the globe. We welcome people with various backgrounds and experiences.


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