
Multilingual Technical Support Specialist
1 dia atrás
We are seeking an experienced Technical Support Consultant to join our team. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to work effectively in a fast-paced environment.
Job Responsibilities:
- Provide technical support via calls, chats, and emails to customers with various levels of technical expertise.
- Resolve complex technical issues by gathering data and collaborating with cross-functional teams.
- Develop and maintain working knowledge of our client's products and services.
- Ensure customer satisfaction through effective issue resolution and timely communication.
Requirements:
- Excellent English communication skills (at least C1 for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role is a must
- Strong troubleshooting and problem-solving skills, attention to detail
- Basic knowledge of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
- Basic understanding of cybersecurity, working experience with ISP
- Customer-oriented and responsible attitude
Preferred Qualifications:
- Experience with Zendesk or similar CRM systems
- Experience with engineers
- Degree in computer science or information technology
- Certification in Microsoft, Linux, or Cisco
Benefits:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
About Us:
Our company provides secure technical, customer support, and CX services for tech companies around the globe. We welcome people with various backgrounds and experiences.
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