Senior Technical Support Specialist

Há 3 dias


São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro
Job Title: Sr Analyst Noc Technical Support

Company Overview:

Motorola Solutions is a leading provider of mission-critical communications solutions. We help people be their best in the moments that matter by solving for safer. Our solutions include mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view.

Department Overview:

The Motorola Solutions Managed Services Network Operations Center (MS-NOC) is staffed by experienced technologists who ensure our customers' networks operate at peak performance. The services provided by the MS-NOC allow customers to entrust their network operations and management to Motorola Solutions, enabling our customers to focus on their primary mission.

Job Summary:

We are seeking a highly skilled Sr Analyst Noc Technical Support to join our team. The successful candidate will provide Tier 2 technical support within the Motorola Network Operations Center, verifying swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate. This position supports 24/7 Network Operations, requiring the flexibility to work across all shifts as required.

Key Responsibilities:

  • Provide technical user support and customer service.
  • Act as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers requiring technical assistance.
  • Be available for occasional after hours call out from the NOC to assist in resolving urgent system problems.
  • Learn in depth operations of in service equipment and systems.
  • Be familiar with, NOC policies, services, and staff.
  • Acts in manager's role as required.
  • Provides short and long term in depth analysis and investigation of problems.
  • Identify and develop work instructions, procedures and policies (surveillance, analysis and testing).
  • Mentors less senior staff.

Requirements:

  • 5+ years of customer or technical support experience.
  • Seeking prior Network Operating Center experience.
  • Ability to troubleshoot Infrastructure.
  • Implementation or support of sophisticated radio communications networks or systems.
  • Experience with IT network design, planning and analysis or microwave distribution systems.
  • Experience with Microsoft Active Directory, Microsoft Windows Server 2003/2008 and above.
  • Server maintenance skills - hardware and software.
  • In depth technical experience with Motorola Dimetra systems.
  • Advanced English level, writing and speaking.

Desirable:

  • Experience with digital voice radio systems.
  • Experience in a communications operations or network operations environment.
  • Cisco and Juniper experience.
  • Network security skills including intrusion detection devices firewalls and anti-virus.
  • Experience with Motorola Astro 25 Digital and/or MotoTRBO radio systems will be considered.
  • Spanish would be a plus.


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