Senior Technical Support Specialist
Há 3 dias
Company Overview:
Motorola Solutions is a leading provider of mission-critical communications solutions. We help people be their best in the moments that matter by solving for safer. Our solutions include mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view.
Department Overview:
The Motorola Solutions Managed Services Network Operations Center (MS-NOC) is staffed by experienced technologists who ensure our customers' networks operate at peak performance. The services provided by the MS-NOC allow customers to entrust their network operations and management to Motorola Solutions, enabling our customers to focus on their primary mission.
Job Summary:
We are seeking a highly skilled Sr Analyst Noc Technical Support to join our team. The successful candidate will provide Tier 2 technical support within the Motorola Network Operations Center, verifying swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate. This position supports 24/7 Network Operations, requiring the flexibility to work across all shifts as required.
Key Responsibilities:
- Provide technical user support and customer service.
- Act as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers requiring technical assistance.
- Be available for occasional after hours call out from the NOC to assist in resolving urgent system problems.
- Learn in depth operations of in service equipment and systems.
- Be familiar with, NOC policies, services, and staff.
- Acts in manager's role as required.
- Provides short and long term in depth analysis and investigation of problems.
- Identify and develop work instructions, procedures and policies (surveillance, analysis and testing).
- Mentors less senior staff.
Requirements:
- 5+ years of customer or technical support experience.
- Seeking prior Network Operating Center experience.
- Ability to troubleshoot Infrastructure.
- Implementation or support of sophisticated radio communications networks or systems.
- Experience with IT network design, planning and analysis or microwave distribution systems.
- Experience with Microsoft Active Directory, Microsoft Windows Server 2003/2008 and above.
- Server maintenance skills - hardware and software.
- In depth technical experience with Motorola Dimetra systems.
- Advanced English level, writing and speaking.
Desirable:
- Experience with digital voice radio systems.
- Experience in a communications operations or network operations environment.
- Cisco and Juniper experience.
- Network security skills including intrusion detection devices firewalls and anti-virus.
- Experience with Motorola Astro 25 Digital and/or MotoTRBO radio systems will be considered.
- Spanish would be a plus.
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