Ecommerce Operations Manager

Há 2 dias

Jundiaí, São Paulo, Brasil beBeeLeadership Tempo inteiro R$800.000 - R$1.200.000

Industry leading employer seeks an experienced professional to oversee the day-to-day operations of their Customer Service department. This role presents a unique opportunity for career advancement and growth within the organization.

As a remote work opportunity, this position allows individuals to work from various locations including FL, NY, NJ, NC, OH, TX, and MA.

  • Opportunity for career advancement and growth within the organization
  • Work remotely from various locations
  • Positive and professional work environment that encourages team development
  • Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
  • Chance to lead initiatives that improve customer experience and operational processes
Responsibilities
  • Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
  • Lead and coach team members on development opportunities and support issues
  • Handle customer escalations requiring specialized attention and resolution
  • Track and improve key performance metrics, such as CSAT, response time, and QA scores
  • Collaborate cross-functionally with other departments to enhance service delivery
Qualifications
  • Proven track record of strong performance, with excellent CSAT and productivity metrics
  • Ability to learn new areas of support and perform at a high level
  • Proactive and solution-oriented mindset
  • Strong verbal and written communication skills
  • Strong interpersonal skills to effectively support and guide team members
Preferred Qualifications
  • Experience with advanced support tasks and training within customer service environments
  • Familiarity with knowledge management systems and customer service platforms like Zendesk

Key benefits include competitive pay, career advancement opportunities, and flexible work arrangements.

Central to our mission is promoting diversity and equal opportunity employment.

This role offers an exciting opportunity to grow professionally in a dynamic company.

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