Technical Support Engineer

1 semana atrás

São Paulo, São Paulo, Brasil Cubic Telecom Tempo inteiro

About Cubic Telecom

Cubic Telecom is a leading provider of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Our company culture is fast-paced, smart, ambitious, and continually seeking new ideas.

The Role

We are seeking a skilled Application Support Engineer to join our team. As a key member of our Level 2 support team, you will be responsible for providing excellent technical support and resolving application and system issues.

Key Responsibilities

  • Collaborate with support and development teams to troubleshoot and resolve application and system issues
  • Design and maintain expertise in application process and systems related to our company
  • Administer and resolve application issues, provide updates, and perform root cause analysis
  • Monitor and respond to alerts related to application and system procedures
  • Maintain professional relationships with counterparts in engineering and customer support departments
  • Organize and implement projects ranging from small to medium size and provide assistance to all processes under the guidance of Software Engineers
  • Perform root cause assessment and debug issues on server domain and application availability
  • Coordinate with the test department to assist in releases and deployments to various environments and production outputs
  • Provide support and identify issues, prepare documentation for all issues and solutions
  • Manage production systems and recommend ways to optimize performance and provide solutions to problems
  • Identify and provide resolutions for issues ranging in complexity from medium to high

Requirements

Essential Experience and Qualifications

  • Knowledge of Microsoft IIS
  • Knowledge of Database technologies Microsoft SQL Server
  • Working knowledge of IT hardware and software
  • Ability to learn and master employer-specific software
  • Complex problem-solving skills
  • Excellent written and verbal communication skills
  • Customer-focused with excellent written and verbal communication and reporting skills
  • Demonstrable ability to learn technical information, processes, and applications quickly
  • Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
  • Demonstrated ability to be flexible and take a proactive approach to problem-solving

Desired Experience and Qualifications

  • Experience with cloud infrastructure (Azure)
  • Experience using tools like Postman to create and save simple and complex HTTP/s requests
  • A degree-level qualification in a technical discipline such as Computer Science or Software Engineering
  • Basic knowledge of programming concepts, preferable C#
  • Experience in building effective relationships with development teams and clients

Benefits

  • 25 days annual leave + 2 company days
  • Health Insurance
  • Pension Contribution
  • ESOP
  • Tax saver scheme
  • Bike to work scheme
  • Sports and social activities
  • Great annual office outings (Summer BBQ, Christmas party, charity runs)
  • Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
  • Learning and Development Opportunities

Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.

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