Sales Operations Coordinator
4 semanas atrás
About Us
Pearson, the world's largest learning company, is seeking a talented Sales Operations Administrator to join our team. We're a dynamic organization that's always pushing the boundaries of learning, whether it's in our own environments or in communities around the world.
We're a team of bold thinkers, innovators, and problem-solvers who are passionate about making a difference. We're committed to creating learning experiences that are engaging, effective, and accessible to everyone.
Key Responsibilities:
- Provide exceptional customer service and support to large IT customers in Brazil/LATAM for Exam Voucher transactions.
- Work closely with internal teams and systems to ensure orders are processed and invoiced in a timely manner.
- Setup accounts, respond to customer inquiries, monitor key order metrics, and complete accounting monitoring activities.
- Act as a support bridge between local customers and global support teams.
- Coordinate product and system demos with customers.
- Manage sales process operations and coordinate legal/functional documentation for sales process.
- Monitor performance indicators and report on important information.
Requirements:
- Familiarity with Pearson culture and values.
- Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate.
- Understanding of legal/functional paperwork around sales processes in Brazil/LATAM.
- Hands-on experience with ERP and CRM systems.
- Proficiency with MS Office Suite, particularly MS Excel.
- In-depth understanding of sales principles and customer service practices.
- Analytical and multitasking skills.
- Teamwork and motivational skills.
- Excellent communication skills in both Spanish and English.
What We Offer:
- Home office
- Auxílio Home Office
- Horários Flexíveis
- Assistência médica
- Assistência Odontológica
- Assistência ao bem-estar dos colaboradores
- Seguro de Vida
- Vale refeição
- Convênio farmácia
- Desconto em nossas franquias de idiomas
- Desconto em livros de ensino de idiomas
- Pearson University
- Auxílio Creche
- Birthday off
- Licença maternidade e licença paternidade estendidas - Para as mamães 6 meses e para os papais 1 mês.
About Pearson:
Pearson is one of the 10 most innovative education companies of 2022. We're committed to creating vibrant and enriching learning experiences designed for real-life impact. We're on a journey to be 100 percent digital to meet the changing needs of the global population.
We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential.
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