Sales Operations Coordinator

4 semanas atrás


São Paulo, São Paulo, Brasil Pearson Tempo inteiro

About Us

Pearson, the world's largest learning company, is seeking a talented Sales Operations Administrator to join our team. We're a dynamic organization that's always pushing the boundaries of learning, whether it's in our own environments or in communities around the world.

We're a team of bold thinkers, innovators, and problem-solvers who are passionate about making a difference. We're committed to creating learning experiences that are engaging, effective, and accessible to everyone.

Key Responsibilities:

  • Provide exceptional customer service and support to large IT customers in Brazil/LATAM for Exam Voucher transactions.
  • Work closely with internal teams and systems to ensure orders are processed and invoiced in a timely manner.
  • Setup accounts, respond to customer inquiries, monitor key order metrics, and complete accounting monitoring activities.
  • Act as a support bridge between local customers and global support teams.
  • Coordinate product and system demos with customers.
  • Manage sales process operations and coordinate legal/functional documentation for sales process.
  • Monitor performance indicators and report on important information.

Requirements:

  • Familiarity with Pearson culture and values.
  • Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate.
  • Understanding of legal/functional paperwork around sales processes in Brazil/LATAM.
  • Hands-on experience with ERP and CRM systems.
  • Proficiency with MS Office Suite, particularly MS Excel.
  • In-depth understanding of sales principles and customer service practices.
  • Analytical and multitasking skills.
  • Teamwork and motivational skills.
  • Excellent communication skills in both Spanish and English.

What We Offer:

  • Home office
  • Auxílio Home Office
  • Horários Flexíveis
  • Assistência médica
  • Assistência Odontológica
  • Assistência ao bem-estar dos colaboradores
  • Seguro de Vida
  • Vale refeição
  • Convênio farmácia
  • Desconto em nossas franquias de idiomas
  • Desconto em livros de ensino de idiomas
  • Pearson University
  • Auxílio Creche
  • Birthday off
  • Licença maternidade e licença paternidade estendidas - Para as mamães 6 meses e para os papais 1 mês.

About Pearson:

Pearson is one of the 10 most innovative education companies of 2022. We're committed to creating vibrant and enriching learning experiences designed for real-life impact. We're on a journey to be 100 percent digital to meet the changing needs of the global population.

We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential.


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