Client Relationship Manager

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$900.000 - R$1.200.000
About the Role

You will play a pivotal part in building and sustaining long-term client partnerships, ensuring complete satisfaction and retention.

Main Responsibilities:
  • Establishing and maintaining strong relationships with clients as a trusted advisor to guarantee their ongoing success.
  • Monitoring customer health metrics and proactively addressing potential risks to prevent churn.
  • Ensuring seamless onboarding and training processes to enable customers to fully adopt and optimize our services.
  • Conducting regular check-ins and business reviews to gather feedback and enhance customer experience.
  • Developing and implementing effective customer retention strategies to ensure high renewal rates and loyalty.
Key Requirements:
  • Proven experience in Customer Success, working in B2B environments, with a focus on customer retention and relationship management.
  • A client-centric approach prioritizing long-term customer satisfaction and loyalty.
  • Strong problem-solving skills and the ability to identify and mitigate customer risks.
  • Excellent organizational skills and attention to detail.
  • Outstanding communication and interpersonal skills, with a talent for relationship-building.

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