Business Operations Manager

Há 6 dias

Brasília, Distrito Federal, Brasil Olly Olly Tempo inteiro

About Olly Olly

We're a dynamic and innovative digital marketing agency that's passionate about helping small businesses succeed. Our team of experts is dedicated to providing top-notch marketing solutions that drive real results.

Our Mission

We're on a mission to revolutionize the way small businesses approach marketing. We believe that every business deserves access to cutting-edge marketing strategies and tools that help them grow and thrive.

The Role

We're seeking a highly skilled and experienced Business Operations Manager to join our team. As a key member of our operations team, you'll be responsible for overseeing key operational functions, driving efficiency, and ensuring seamless coordination across IT, data governance, and knowledge base management.

Key Responsibilities

  • IT Management:
    • Oversee and manage the IT Help Desk Specialist, ensuring efficient execution of onboarding, offboarding, and software/application management processes.
    • Provide guidance and support to the IT Help Desk Specialist in troubleshooting technical issues, ensuring timely resolutions and minimal disruption to business operations.
    • Collaborate with the IT specialist to optimize and automate processes for user management, software updates, and internal tech support.
    • Ensure that the IT function aligns with overall business objectives, driving both day-to-day efficiency and long-term scalability.
  • Data Governance & Reporting:
    • Develop and implement data governance strategies, ensuring data accuracy, security, and compliance with relevant policies.
    • Collaborate with the VP of Operations and other departments to streamline reporting processes and ensure data-driven decision-making.
    • Lead the preparation and presentation of regular operational reports, focusing on key metrics that drive business outcomes.
  • Knowledge Base Management:
    • Oversee the maintenance and continuous improvement of the internal and client-facing knowledge bases, ensuring they are comprehensive, accurate, and up-to-date.
    • Facilitate collaboration between departments to ensure documentation reflects the latest processes, product updates, and company policies.
    • Implement quality control measures to maintain consistency and clarity in documentation across all platforms.
  • Cross-Departmental Operations:
    • Act as a liaison between departments to ensure smooth coordination of operational projects, especially those involving data management, IT, and workflow optimization.
    • Identify areas of operational inefficiency and implement scalable solutions to improve processes.
    • Support operational alignment with business objectives, ensuring consistent communication across teams.
  • Process Improvement & Optimization:
    • Continuously analyze and refine internal workflows and operational processes to enhance efficiency.
    • Lead initiatives to automate manual tasks and streamline systems, collaborating closely with the Workflow Manager and other team members.
    • Monitor industry trends and best practices, implementing new tools and technologies where appropriate.
  • Team Leadership:
    • Manage and mentor the IT role, fostering professional development and ensuring effective contribution to overall business operations.
    • Work closely with the Junior Operations role, guiding their development in operational processes and data management.
    • Provide leadership and strategic direction for the operational aspects of the business, aligning with the VP of Operations and senior leadership team.

Requirements

We're looking for a highly skilled and experienced Business Operations Manager who possesses the following qualifications:

  • Bachelor's degree in Business Administration, Operations Management, Information Technology, or related fields. An advanced degree or certifications in operations or data management would be a plus.
  • 5+ years of experience in operations, preferably in a SaaS, digital marketing, or technology-driven environment.
  • Advanced proficiency in the English language, both written and verbal.
  • Strong experience with IT management, data reporting and governance, and process optimization.
  • Experience with Make/Zapier & WordPress required.
  • Familiarity with tools like HubSpot, Jira, OpsIQ, or similar systems is a plus.
  • Proven track record of managing cross-functional teams and facilitating collaboration between departments.
  • Excellent organizational and project management skills, with the ability to manage multiple projects simultaneously.
  • Strong leadership and communication skills, able to mentor and guide team members effectively.
  • Ability to work in a fast-paced, evolving environment and adapt to changing priorities.
  • Strong problem-solving mindset, with a focus on delivering results.
  • Collaborative and proactive, with a high level of accountability and attention to detail.

What We Offer

We're proud to offer a competitive salary, flexible work arrangements, and a comprehensive benefits package. Our team is passionate about creating a positive and inclusive work environment that fosters growth and development.

Olly Olly's Commitment to Diversity and Inclusion

We're committed to creating a workplace that's inclusive and welcoming to all. We believe that diversity and inclusion are essential to our success and strive to create a work environment that's free from bias and discrimination.

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