Product Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$90.000 - R$120.000
Global Product Advisor

You will have the opportunity to provide global product support to our dealer/distributor network for technical concerns, ensuring consistent alignment of our brand promise and actual product and support performance.

  • Deliver technical support for powersports products with consistent service levels.
  • Maintain and strengthen alignment of BRP after-sales policies and procedures to minimize waste and ensure financial strength.
  • Support consumer product issues in ways that strengthen our network and brand image, sustaining high success.
  • Identify communication needs and resolve product-related problems to improve future products.
  • Ensure communication with different stakeholders internally and externally.
  • Align warranty decisions and practices with company expectations, contributing to ongoing success.

To thrive in this role, you should possess the following skills, experience, and competencies:

  • Live and breathe after sales and support, driven by a commitment to problem-solving and making a difference in the service experience.
  • Minimum five years of relevant experience.
  • Successful experience running support teams, including hiring, mentoring, and training.
  • Quality-driven services and innovative resolution of difficult situations.
  • The ability to connect dots between product, dealer support, and customer experience.
  • A technical background and experience with on-water products or other powersports products.
  • Demonstrated success in building and executing internal processes, problem-solving skills, and transfer of best practices.
  • Strong negotiation, communication, verbal, and written skills.
  • Bachelor's degree in engineering or a related field (preferred).
  • Fluency in English and Portuguese; other languages are an advantage.

We value diversity and strive to create an inclusive workplace where every employee feels like they belong, grow, and find meaning.

As a world leader in recreational vehicles and boats, we create innovative ways to move on snow, water, asphalt, dirt, and even in the air. Our headquarters is located in Valcourt, Quebec, with a workforce of close to 20,000 people driven by the belief that it's not about the destination; it's about the journey.

This position is based in Campinas, Brazil, and offers the opportunity to work in a hybrid mode with 2-3 days in the office per week.

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