Remote Technical Expert

Há 2 dias

Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiro R$98.647 - R$112.460
">Job Overview

We are seeking a remote, full-time technical expert with experience in software support, who is bilingual in English and either Spanish or Portuguese. This role will join the Customer Services team of our U.S. client.

The ideal candidate will investigate, diagnose, and resolve complex product and integration problems, collaborating closely with Product, Engineering, and Support teams.

">">Key Responsibilities
  • Serve as the escalation point for Tier 2 on challenging, technical customer support issues
  • Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
  • Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
  • Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
  • Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
  • Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
  • Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
  • Participate in post-incident reviews and ensure learnings are translated into process or product changes
">Requirements
  • Excellent English and either Spanish or Portuguese communication skills
  • 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
  • Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
  • Familiarity with APIs and tools like Mode or browser dev tools
  • Excellent communication ability, translating technical details into clear explanations for customers and internal teams
  • Experience working with product and engineering teams to resolve bugs or product limitations
  • Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
  • Desire to work in an environment that:
  • Embraces diversity
  • Maintains a client-centric approach to building products
  • Strives to maintain a world-class organization
  • Loves technology
  • Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
  • Demonstrated ability to work independently or as part of a broader team
  • Trustworthy, team-oriented, transparent, and fun
Preferred Experience
  • Experience with Python

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