Front Office Associate

Há 6 dias


São Paulo, São Paulo, Brasil Rosewood Hotels and Resorts Tempo inteiro
Desenvolva sua carreira em um ambiente de luxo

Estamos procurando por um profissional qualificado para assumir a posição de Recepcionista em nosso departamento de Front Office. Nossa propriedade, o Rosewood São Paulo, é um complexo histórico localizado no coração de São Paulo, oferecendo uma experiência única para nossos hóspedes.

Responsabilidades
  1. Realizar todo o processo de check-in e check-out de hóspedes com cortesia e eficiência.
  2. Processar todos os pagamentos de acordo com os requisitos estabelecidos do hotel.
  3. Fornecer informações e assistência necessárias a todos os hóspedes e visitantes.
  4. Antecipar as necessidades dos hóspedes e responder prontamente.
  5. Manter relações positivas com os hóspedes.
  6. Resolver reclamações dos hóspedes e garantir a satisfação de todos.
  7. Mantenha conhecimento completo e cumprimento de todas as políticas departamentais, procedimentos e normas de serviços.
  8. Monitore e mantenha a limpeza, o saneamento e a organização das áreas de trabalho designadas.
Requisitos
  1. Sólido conhecimento em rotinas e processos pertinentes a recepção de hotéis.
  2. Comunicação fluente em inglês.
  3. Desejável conhecimento em sistema Opera.
  4. Desejável ensino superior completo ou em curso em Hotelaria, Turismo, Administração ou áreas relacionadas.

Se você é uma pessoa detalhista, organizada e com habilidades de comunicação eficazes, estamos procurando por você



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