Regional Workforce Management Strategist

Há 8 horas


São Paulo, São Paulo, Brasil beBeeLeader Tempo inteiro R$60.000 - R$75.000
Workforce Management Leader Role

Are you a strategic workforce management professional looking to take your career to the next level?

As a Workforce Management Leader, you will be responsible for developing and executing regional workforce management strategies that align with global objectives. You will create performance optimization scenarios that engage stakeholders, foster innovation, and standardize processes.

Key responsibilities include:

- Supervising, coaching, and developing global WFM resources, ensuring clear career paths and employee engagement

- Holding regular one-on-one meetings and team gatherings to contribute to team engagement

- Actively managing performance, identifying training needs, and providing post-training support

- Performing other leadership duties, such as ensuring timely time worked approval, performance reviews, and new staff recruitment

- Ensuring effective resource utilization and knowledge sharing

With responsibility for managed business units (BUs) including Brazil, Colombia, Mexico, Canada, and the United States, this role requires strong leadership skills and experience in workforce management.

Key qualifications include:

- A college degree or diploma

- Experience in workforce management within a contact center environment

- Strong leadership experience

- Demonstrated success in establishing and driving service excellence

- Proficiency in Business Intelligence tools and exposure to source system query engines preferred

- Advanced PowerPoint and Excel skills

- Ability to build strong relationships at all levels of the organization

- Effective people leadership, results-oriented, and coaching/constructive feedback abilities

This is an exciting opportunity to join our team and make a meaningful impact on our workforce management strategy. If you are a motivated and results-driven individual with a passion for workforce management, we encourage you to apply.

Benefits:

- Opportunity to work in a dynamic and diverse team

- Collaborative and supportive work environment

- Professional development and growth opportunities

- Recognition and rewards for outstanding performance

What We Offer:

- Competitive compensation package

- Comprehensive benefits program

- Opportunities for professional growth and development

- Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and results-driven individual with a passion for workforce management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to us today.

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