Customer Support Associate

1 semana atrás


Brasil WATI - WhatsApp Team Inbox Tempo inteiro
Customer Support Associate

WATI, a leading CPaaS platform, is seeking a highly skilled Customer Support Associate to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service, ensuring timely and accurate resolution of customer issues, and contributing to the continuous improvement of our customer support processes.

Key Responsibilities:
  • Billing Support: Manage billing inquiries, analyze invoices, and resolve discrepancies in a timely and efficient manner.
  • Customer Interaction: Address customer concerns, provide feedback, and treat customer problems with urgency and personal attention.
  • Decision Making: Make sound decisions quickly and efficiently to resolve customer issues and utilize problem-solving skills to handle escalations and complex queries.
  • Quality of Service (QoS): Troubleshoot and resolve QoS issues, including coordinating with third parties when necessary, and ensure high standards of service quality are maintained.

Requirements:

  • Proven experience in billing and analyzing invoices.
  • Excellent communication skills with a strong ability to address and resolve customer concerns.
  • Experience in mentoring and training team members.
  • Ability to make quick, sound decisions and handle complex customer issues effectively.
  • Experience with troubleshooting and resolving QoS issues and managing escalations.
  • Proficiency with support and billing software is preferred.

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