Customer Service Team Lead
4 semanas atrás
Company Description
Gravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity Interactive strives to become a major publisher in the online gaming industry that lives up to its reputation through continuous servicing of the currently existing online games as well as a wide variety of new and innovative entertainment contents to gamers in North America and beyond.
Role Description
This is a contract remote role for a Customer Service Team Lead at Gravity Interactive, Inc. The Team Lead will be responsible for managing customer service operations, ensuring customer satisfaction, providing customer support, and effective communication within the team.
Duties and Responsibilities
- Responsible for resolving users inquiries, disputes, complaints and ensuring users satisfaction
- Collect, investigate, and process various data regarding in-game issues, exploits and bugs
- Document and update requests for support to have resolutions
- Act as a liaison between users and various internal departments
- Provide technical or quality game support to users and other related issues
- Manage the Customer Support team
- Prepare weekly reports regarding the status of the customer support matters
Skills and Requirements:
- Proficiency with computers, Microsoft Word, Excel, Outlook, Access, and Internet.
- Problem solving skill is a must
- Excellent verbal and written communication skills
- Organizational and time management skills
- Strong attention to detail and follow- through skills on User issues
- Team-oriented professional work attitude with the ability to work independently
- Previous customer service experience and a commitment to superior customer satisfaction
- Game industry experience is desired
- Familiarity with PC gaming and MMORPGs
- Positive and professional attitude
- Fluent Brazilian Portuguese
- Live in Brazil
- Advanced English reading and writing skills
- Korean language skill is a plus
- International travel may be required
-
Customer Service Team Lead
3 semanas atrás
São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Customer Service Team Lead
4 semanas atrás
São Paulo, São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiroAbout the Role:As a Customer Service Team Lead at Gravity Interactive, Inc., you will play a critical role in managing our customer service operations, ensuring customer satisfaction, and providing exceptional support.Key Responsibilities:Resolve user inquiries, disputes, and complaints, ensuring high levels of customer satisfaction.Collect, investigate, and...
-
Customer Service Team Lead
4 semanas atrás
São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Customer Service Team Lead
4 semanas atrás
são paulo, Brasil Gravity Interactive, Inc. Tempo inteiroCompany Description Gravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Customer Service Team Lead
4 semanas atrás
São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Customer Service Team Lead
4 semanas atrás
São Paulo, SP, Brasil Gravity Interactive, Inc. Tempo inteiroCompany Description Gravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Customer Service Team Lead
Há 1 mês
São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiroCareer Opportunity at TeleperformanceWe are seeking a skilled Operations Supervisor to join our team in a dynamic Call Center environment. As a key member of our leadership team, you will be responsible for leading and motivating service teams to deliver exceptional customer service.Key Responsibilities:• Lead and motivate service teams to ensure...
-
Customer Service Team Lead
4 semanas atrás
São Paulo, Brazil, BR Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Customer Success Team Lead
3 semanas atrás
São Paulo, São Paulo, Brasil Edrone Brasil Tecnologia Ltda. Tempo inteiroAbout This JobWe are seeking an experienced Customer Success Team Lead to join our team at Edrone Brasil Tecnologia Ltda. This is an exciting opportunity to lead a passionate team in driving customer success and retention.Key ResponsibilitiesManage a team of customer success professionals to ensure high customer satisfaction and retentionDevelop and...
-
Customer Service Airlines Team Lead
3 semanas atrás
São Paulo, São Paulo, Brasil Ta Connections Tempo inteiroJob SummaryThe Customer Service Airlines Team Lead will oversee and manage the crew and distressed passenger customer service team. The Team Lead is responsible for maintaining the proper level of staffing to support clients, for maintaining metrics to monitor the team's performance, and their schedules to meet operational Service Level Agreements.Key...
-
Customer Service Team Lead
3 meses atrás
São José dos Campos, SP, Brasil edrone Tempo inteiroAre you ready to lead a passionate team in driving customer service? At edrone, we're seeking a Customer Service Team Leader to lead our efforts to ensure customer satisfaction and assistance in the shortest possible time. If you have experience building long-term relationships with customers, are skilled in multi-channel communication, are passionate about...
-
Customer Service Lead
3 semanas atrás
São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiroWe are looking for a skilled Customer Service Lead to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for leading our customer-facing staff and ensuring that every guest has an exceptional experience.The ideal candidate will have a passion for delivering outstanding customer service and a proven track...
-
Customer Service Team Lead
3 semanas atrás
São José dos Campos, São Paulo, Brasil Edrone Tempo inteiroAt Edrone, we're seeking a Customer Service Team Leader to drive customer satisfaction and assistance in the shortest possible time. If you have experience building long-term relationships with customers, are skilled in multi-channel communication, and have a record in people management, this position is for you.**Key Responsibilities:**Ensuring high...
-
BR Customer Service Lead
3 semanas atrás
São Paulo, São Paulo, Brasil Sporty Group Tempo inteiroRole OverviewSporty Group is seeking a BR Customer Service Lead to lead our customer service operations in Brazil. As a key member of our team, you will be responsible for acting as the main point of contact for customer service related topics, establishing customer service practices and procedures, and leading and overseeing customer service operations...
-
LATAM Managed ServiceDesk Team Lead
2 semanas atrás
são paulo, Brasil Lenovo Tempo inteiroJob Description:Lenovo Advanced Managed Service Deskis Lenovo’s implementation of DaaS and managed solutions (Managed Endpoints, Premier+ / Primer Support, Service Desk, Meeting room as a Service). DaaS (Device as a Service) is a way to manage physical devices, services, and OEM (Original Equipment Manufacturer) devices. Lenovo Managed Service Desk takes...
-
LATAM Managed ServiceDesk Team Lead
2 semanas atrás
São Paulo, Brasil Lenovo Tempo inteiroJob Description:Lenovo Advanced Managed Service Deskis Lenovo’s implementation of DaaS and managed solutions (Managed Endpoints, Premier+ / Primer Support, Service Desk, Meeting room as a Service). DaaS (Device as a Service) is a way to manage physical devices, services, and OEM (Original Equipment Manufacturer) devices. Lenovo Managed Service Desk takes...
-
BR Customer Service Lead
2 meses atrás
São Paulo, Brasil Sporty Group Tempo inteiroSporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in. BR Customer Service Lead Brazil, São Paulo As the Customer Service Lead at Sporty, you will be responsible for acting as a main point of contact in Brazil for all customer service related topics,...
-
Team Leader Customer Service
6 meses atrás
Sao Paulo, Brasil EDRONE BRASIL TECNOLOGIA LTDA. Tempo inteiroAre you ready to lead a passionate team in driving customer service? At edrone, we're seeking a Customer Service Team Leader to lead our efforts in ensuring customer satisfaction and assistance in the shortest possible time. If you have experience in building long-term relationships with customers, are skilled in multi-channel communication, passionate about...
-
Br Customer Service Lead
2 meses atrás
São Paulo, Brasil Sporty Group Tempo inteiroSporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.BR Customer Service LeadBrazil, São PauloAs the Customer Service Lead at Sporty, you will be responsible for acting as a main point of contact in Brazil for all customer service related topics, establishing...
-
Customer Collaboration Lead
2 meses atrás
São Paulo, SP, Brasil Kimberly-Clark Tempo inteiroYou’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking...