Customer Support Agent

EnergyCasino is a well-established, innovative online casino located on the sunny island of Malta. After opening our doors back in 2013, we’ve come a long way. Over the past years, we’ve striven to deliver a first-class gaming experience to our customers while helping our employees grow and fulfil their career goals. Our objective is simple: we’re aiming for the top spot and looking to be the best the industry offers.

We’re now looking for a **Customer Support Agent (Polish speaking)** to join our growing Customer Support team. If you love helping people and are customer-centric, we want to meet you As a Customer Support Agent you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful.

**Key Responsibilities**:

- Building and developing customer relationships.
- Ensuring that more complex customer issues are followed up and resolved in a timely manner.
- Giving feedback on recurring customer issues to Team Leader/Shift Leader and relevant internal departments.
- Contributing to the ongoing development and improvement of the customer experience.
- Achieving high levels of first-call resolution for all customer contacts.
- Assisting users with games, payment queries and providing all necessary information related to our products and services.
- Adequate handling of customer complaints.
- Propose and initiate changes for improvement and solutions.

**Key Competencies**:

- Excellent communication skills in business English and a native level in Polish language (both spoken and written).
- Strong computer skills and experience working within a similar office based position.
- Problem-solving skills and a strong customer focused mindset.
- Patience, empathy, flexibility.
- Ability to perform under pressure and a “can do” attitude.
- Strong team player.
- Online gaming experience would be an asset, but not a requirement.
- Able to work on a shift basis, including public holidays and weekends.

**What we offer**:

- Initial in-depth onboarding training;
- Funding for training and self-development;
- Fruit, snacks, and Monday breakfasts;
- Company taxi for late shifts or for work related events;
- Private Hospital and Clinic Health Insurance;
- 6 weeks per year working from abroad;
- 4 weeks of Parental Leave for new Dads;
- Option of 1 month working on reduced hours after Maternity Leave;
- 1 day of Birthday leave;
- 5 days of child sick leave for parents;
- Referral Compensation;
- Added Leave Day For Voluntary Work.
- Do your research,
- Be selective,
- Take time to perfect your CV and Cover Letter,
- Show interest during the Recruitment process.

In light of the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data (GDPR), we kindly inform you that:

- The personal data that we are provided with is used by us only for the following purposes: recruitment processes, the performance of our duties arising from the provisions of the law relating to employing workers and establishing cooperation, and, potentially, also to establish, pursue and defending claims made against us.
- We can make our employees' data available to entities and bodies to which we are obligated to transfer the data under the provisions of the law, as well as entities that render services on our behalf that are necessary to conduct business (e.g. accounting, legal services, services related to benefits concerning medical care, insurance and access to recreational facilities, etc.).
- We will only keep personal data stored for as long as is reasonably necessary to carry out the purposes and legal obligations outlined in this clause.
- In the case of recruitment - we will keep your data for the entire recruitment period and up to 3 months after its completion.
- If you give us your consent - we will keep your data for the future recruitment processes up to 3 years.