Business Messaging Specialist

2 semanas atrás

São Paulo, Brasil Meta Tempo inteiro

**Business Messaging Specialist Responsibilities**:

- Develop a comprehensive understanding of clients’ business objectives and offer solutions on WhatsApp Business as a platform. Leverage platform capabilities, as well as engaging partners to build additional solutions as relevant.
- Demonstrate thought leadership and develop strategic client plans to drive growth against goals, including by reviewing forecasts, assessing and mitigating risks, and removing blockers.
- Develop and present compelling value propositions, business cases, along with commercial structure, for clients to drive measurable outcomes.
- Build client relationships and trust with high level decision makers across business, technical, customer experience, marketing, and other relevant stakeholders, to gain mindshare on WhatsApp as a platform that can help drive measurable business results. Act as a trusted advisor to help the clients transform their business.
- Engage relevant support and engineering teams to address issues, determine the root cause of problems, remove blockers, and improve overall experience.
- Work with cross-functional teams to develop strategies to scale client-facing activities. Help build global playbooks/guides on best practices around product implementation and solutions success based on Client learnings.
- Actively seek client feedback (both formal and informal) and understand the drivers of satisfaction and/or dissatisfaction. Effectively communicate the feedback internally to identify feature gaps and improvement opportunities

**Minimum Qualifications**:

- Possess executive maturity, presence and experience in building trust with senior decision makers and articulating business value to key decision makers
- Experience in leading and driving the entire sales cycle, orchestrating cross-functional teams where necessary, leveraging repeatable offerings that maximize revenue and increase client satisfaction
- Analytical and problem-solving experience with large-scale systems.
- Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
- Bachelor’s degree
- Fluent English

**Preferred Qualifications**:

- Industry knowledge and experience in the Messaging space

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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