Analyst, Order Management

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

**How you will contribute**

You will:

- Serve as a dedicated contact (business partner) for a defined set of customers for order management
- Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
- Have regular direct contact with customers (supply chain or buying department) regarding logistics
- Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
- Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
- Organize transport via third-party logistic operators and ensure on time delivery

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Good numerical, analytical and logical reasoning skills
- High-level of SAP competence
- Within an FMCG/CPG company
- A customer-facing role in customer service, logistics or sales
- An order-to-cash environment
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills

**Mais sobre esta função**

**Principais atividades**:

- Responsável pela execução de projetos de melhoria de processos voltados a Order Management e Customer Service em alinhamento com a equipe de Excelência Funcional, promovendo comunicação, relacionamento e influência entre as áreas para tomada de decisão e mudança de processos.
- Execução de melhoria contínua da área, analisando riscos e impactos, auxiliando na construção de novos meios de trabalho e testes de eficácia;
- Suporte a área de Order Management em atividades pré-estabelecidas.

**Competências Técnicas**:

- Formação superior completa;
- Experiência na área de Order Management (Gerenciamento de Pedidos);
- Experiência em Customer Service será desejável;
- Desejável conhecimento em SAP;
- Disponibilidade para atuação em modelo híbrido de trabalho.

**Competências Comportamentais**:

- Relacionamento Interpessoal; Comunicação; Influência; Perfil de Change Management; Perfil Analítico; Proatividade; Dinamicidade.

**No Relocation support available**:
**Business Unit Summary**:
**Mondelēz Brazil is Mondelēz International’s fourth largest operation in the world, with 10,000 employees at 17 sites proudly making, selling and distributing some of the most loved brands of gums, candies, powdered beverages, cream cheeses, chocolates, biscuits, and desserts in Brazil. We make snacking favorites like Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We truly are part of Brazilians’ lives: You can find our mouth-watering products in more than 700,000 locations in the country. Our plants are based in Vitoria de Santo Antão, in Pernambuco state, and Curitiba, in Paraná state. We will relaunch our tech center in 2020 so we can keep creating innovative choices, offering the right snack for the right moment, made the right way.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Order Management (OTB)

Customer Service & Logistics