Infrastructure Manager

**SAO PAULO, BRAZIL; CAMPINAS, BRAZIL** **INFRASTRUCTURE MANAGER** At Netcracker, we are all entrepreneurs This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. **What is the scope of this role?** - Manage implementation and Support of production and non-production Application environments, including maintenance of infrastructure design documents and diagrams - Plan and manage execution of Production Release Readiness, Operation Readiness Tests and Disaster Recovery Exercise - Manage system health monitoring including capacity, performance, data retention procedures - Maintain environment capacity plan. Plan and manage configuration audits - Drive investigation and identify optimal restoration path during major production incidents - Conduct Root Cause Analysis. Deliver RCA to stakeholders. Own and control implementation of action items - Manage problems related to Application environments, control implementation of action items - Work with Customer Support, Professional Services, QA and Development teams to resolve Environmental issues - Interface with Business and Clients regarding environment operations and maintenance. - Interface with 3rd party vendors for issues, bugs, etc. - Implement Performance Management process according to best practices - Identify requirements and manage implementation of automated procedures and tools. - Identify requirements and manage implementation of monitors, checks, dashboards and alerts. - Analyze risks and impact of all solution change requests. Propose technical solutions. Manage PoCs - Define, implement and improve maintenance procedures. Define data retention, backup-restore, disaster recovery policies and procedures - Identify requirements in KT and trainings to team members - Identify technical and people resource requirements - Create team shift-roster - Identify technical, process and resources risks. Propose mitigation plan. Track known risks. **Skills Required**: - The Technical Manager should have 10+ years of experience with the following abilities - **Supporting large scale, mission critical 7 x 24 solutions**: - **Understanding architecture and principles of the Oracle DB and Middleware operation and administration.**: - **Oracle DBA/WL experience**: - **PostgreSQL DBA experience is a plus**: - Excellent troubleshooting skills including Java and DB performance issues analysis. - Enterprise Linux systems administration at level to understand principles of resource allocation and monitoring, system startup sequence, system configuration. - Experience with** micro services architecture (RedHat OpenShift or Kubernetes) is a plus**: - Understand principles of PKI/Certificates - Understanding of Continuous Delivery and DevOps methods; - Experience with DevOps tools Jenkins, Ansible, Git - Excellent knowledge of ITIL - Telecom -OSS/BSS domain experience ( desirable) **Competences** - Team leadership skills, sufficient to lead implementation and maintenance of Application stack environments per design specifications - Excellent communication and team building abilities - Leadership qualities such as conflict/issue resolution - Business-like presence and ability to interact professionally with Customers - Fluent oral and written English. **Education** University Deegree on Computer Sceince or related fields **_ "All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/ “Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)"_** **Who is Netcracker Technology?** We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers. Connect with us on LinkedIn and stay up to date on our company news. LI-PM1 LI-Onsite