Customer Manager

**Dow **has an opportunity as **Customer Manager in São Paulo, **with special focus on Automotive Industry into Dow Polyurethanes business. The incumbent focuses on serving and facilitating the management of medium and large accounts where business has a value added position. The role includes capturing, probing, and identifying sales opportunities with customers, as well overseeing orders and maintenance on customer accounts. This role also has responsibilities in the areas of assisting customers, delivery solutions and ensuring customers follow established business strategy and Polyurethanes sales practices.

**Responsibilities**:

- Manages account portfolio, prepares and implements account plans.
- Leads and coordinates customer relationships.
- Develops and executes sales/marketing plan, delivering the volume and value.
- Collects and utilizes market intelligence to shape sales/marketing plan.
- Leads/conducts negotiations, implements price changes.
- Collaborates with other function(s) stakeholders to deliver improving CX result.
- Solid knowledge on commercial tools as CRM, DSR, CMT, Smart Pricing and others.
- Delivers growth, including cross business opportunities.

**Desirable Knowledge and skills**:

- Interest to develop a career in commercial area.
- Passion: Provide solutions to customer’s needs every day
- Business Acumen: exposure to customer relations management.
- Anticipate customer needs, and has the ability to turn current business or opportunity into additional ‘share of wallet’ opportunities.
- Continuously focuses on cross-selling through complimentary product and service offerings.
- Teamwork: Demonstrate integrity, diversity, and actively share knowledge through mentoring globally, while maintaining an effective work-life balance.
- Ownership: Ensure that the customer experience is aligned to what is promised: no dropped calls, ownership of inquiries, and follow through to closure.
- Continuous Improvement: Continuously seek customer feedback and deliver to targets and metrics.
- Problem-solving: strong analytical thinking, applies experience, knowledge to resolve issues.
- Networking: Work as team across functions, industries and service lines.
- Decisiveness: Provide instant feedback. Embrace new challenges and learning to deliver success and deal with failure.
- Understands the customer’s needs and communicates the same internally.

**Qualifications**:

- Bachelor’s Degree in Engineering and Business administration or related fields.
- Master degree desired.
- Relevant experience dealing with customer relationship and business discipline scenarios.
- Willingness to travel domestically.
- Languages proficiency: English (Advanced).
- Experience handling large accounts and contracts.
- Solid interpersonal skills.
- Solid networking skills.

**Dow **is committed to a workplace strategy that allows and enables flexibility, based on the requirements of the activity performed and individual needs. That's why we implemented Design Your Day, which allows us to offer more flexibility to employees, increasing their ability to perform and be their best every day. Learn more about _Design Your Day_ when you start career conversations with us.

Without prejudice to further details about _Design You Day_, we clarify that the position offered is a position with** flexible location, **that is your presence at Dow is important for inspiration and connection with culture and colleagues, but part of your work can be done remotely. When applying, be aware that your work model will be adjusted with the leadership and formalized at the time of hiring, in case of approval for this position.
**Application recommendations**:
Dow Offers:

- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work environment
- Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
- The chance to work within a global company and interact with colleagues from around the world
- Opportunities that spark your imagination and ignite your passion to help others

**About Dow**

Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company’s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow’s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care