Customer Service Representative

Há 2 dias

Brasília, Brasil Alpha-cx Tempo inteiro

**Location**: Remote

**Employment Type**: Full-time | Remote

**Working Hours**: Rotational shifts across different time zones

**Role Overview**

We are seeking a **Portuguese-speaking Customer Support Representative** to support Portkeys as part of a global, multilingual customer support team. The role focuses on delivering high-quality customer service with clarity, consistency, and professionalism while working in a remote, time-zone-rotational environment.

**Key Responsibilities**
- Handle customer inquiries, complaints, and product-related issues professionally and empathetically.
- Translate customer communications and support materials between Portuguese and English when required.
- Maintain accurate records of customer interactions and resolutions.
- Collaborate with internal teams to resolve complex cases and improve service quality.

**Requirements**:

- **Fluent Portuguese (C1 level or above)** with strong spoken and written skills.
- Comfortable communicating professionally in English.
- Previous customer support or after-sales experience preferred.
- Strong logical thinking, reliability, and work stability.
- Ability to work independently in a fully remote setup.
- Background in engineering, intelligent manufacturing, or technical fields is an advantage.
- Training or coaching capability is a plus.
- Interest or basic knowledge in photography is preferred.

**Additional Details**
- Part of a multilingual team of five, with one representative per language.
- Compensation to be quoted separately per language, based on experience.

**Why Join Us**
- Fully remote work environment
- International team exposure
- Structured workflows and long-term collaboration potential

**Equal Opportunity Statement**

Pay: R$500.00 - R$700.00 per month

Work Location: Remote

  • Customer Service Representative

    Há 5 dias

    Brasília, Brasil OperationsArmy Tempo inteiro

    **Fully Remote Customer Service Representative (Self-Serve SaaS)** **(Weekend + Weekday Schedule)** Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a **Customer Service Representative** during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing...

  • Customer Service Representative

    Há 7 dias

    Brasília, Distrito Federal, Brasil Alpha CX Tempo inteiro

    Location: RemoteEmployment Type: Full-time | RemoteWorking Hours: Rotational shifts across different time zonesClient/Product: Portkeys )Role OverviewWe are seeking a Portuguese-speaking Customer Support Representative to support Portkeys as part of a global, multilingual customer support team. The role focuses on delivering high-quality customer service...

  • Customer Service Representative | Brazil | Remote

    Há 2 dias

    Brasília, Brasil OperationsArmy Tempo inteiro

    About the job Customer Service Representative (Brazil) (Remote) Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource...

  • Customer Success Representative

    2 semanas atrás

    Brasília, Brasil OnHires Tempo inteiro

    **Location**: Remote **Working Hours**: 7am - 3pm PST **Company Overview**: Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate...

  • Customer Success Representative

    1 semana atrás

    Brasília, Brasil OnHires Tempo inteiro

    **Location**: Remote**Working Hours**: 7am - 3pm PST**Company Overview**:Join a profitable and rapidly growing SaaS startup transforming the telecommunication industry. Our cutting-edge solutions enable businesses to bypass call blocking by major carriers, addressing a crucial need in the market. As we continue to expand, we are looking for a passionate...

  • Customer Service Representative

    2 semanas atrás

    Brasília, Brasil Lago Tempo inteiro

    Job Title: Customer Service Representative / Admin AssistantLocation: Remote | South AmericaSchedule: FlexibleSalary: $8 - $10 per hour ($1,280 - $1,600) Negotiable based on experience Lago is seeking a dedicated and organized Customer Service Representative / Admin Assistant to join our dynamic team. In this dual-role position, you will be responsible for...

  • Customer Service Representative

    Há 14 horas

    Brasília, Brasil Alpha-cx Tempo inteiro

    **Location**: Remote**Employment Type**: Full-time | Remote**Working Hours**: Rotational shifts across different time zones**Role Overview**We are seeking a **Portuguese-speaking Customer Support Representative** to support Portkeys as part of a global, multilingual customer support team. The role focuses on delivering high-quality customer service with...

  • Customer Service Representative

    3 semanas atrás

    Brasília, Brasil Phemex Tempo inteiro

    RESPONSIBILITIES: - Handle requests through tickets and other online tools for customers in English and other languages. - Provide accurate, valid and comprehensive information by using the right customer service methods/tools. - Provide proper solutions to customer issues within reasonable time limits. - Keep records of customer interactions and follow-up...

  • Customer Support Representative

    Há 2 dias

    Brasília, Brasil Beemarkets Securities & Financial Products Promotion Tempo inteiro

    Customer Support Representative (Financial Services or Forex)Brazil**Responsibilities**:ꔷ Troubleshoot technical issues with forex trading platforms, identify and coordinate complex issues with appropriate teams, and manage client expectations to ensure client's complaints are solved appropriately.ꔷ Support ongoing account needs, such as updating payment...

  • Customer Support Representative

    Há 4 dias

    Brasília, Brasil Beemarkets Securities & Financial Products Promotion Tempo inteiro

    Customer Support Representative (Financial Services or Forex) Brazil **Responsibilities**: ꔷ Troubleshoot technical issues with forex trading platforms, identify and coordinate complex issues with appropriate teams, and manage client expectations to ensure client's complaints are solved appropriately. ꔷ Support ongoing account needs, such as updating...