Agency Account Manager, Google Customer Solutions

Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- 3 years of experience in sales within the retail industry, technology, or media company.
- Ability to speak and write in English and Brazilian Portuguese fluently.

Preferred qualifications:

- Experience in sales and prospecting clients.
- Account improvement experience, and experience in CRM and Google Ads integration.
- Understanding of competitive selling and how to better position Google's products and solutions.
- Ability to be proactive and independent, and to lead, motivate, and work well with others.
- Ability to forecast and work with a sales pipeline, with portfolio management expertise.
- Interest in working against an assigned quota, and ability to multi-task and manage multiple projects at a time while paying attention to detail.

**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As an Agency Account Strategist, you'll help to provide integrated advertising solutions. You will have the primary responsibility to drive and grow business with Google’s agencies. You'll manage business relationships to ensure that agencies and clients' needs and requirements are met. You'll serve as their advocate within Google while collaborating with other Google teams to provide them with a comprehensive portfolio of solutions and options.

When our millions of advertisers and publishers are happy, so are we Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

**Responsibilities**:

- Deliver against assigned quota, while prioritizing and delivering outstanding customer experience to Google's agencies and advertisers.
- Implement creative ways to improve our agency and customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products, and leverage knowledge in key pillars, measurement, automation and video, to achieve higher business impact.
- Provide strategic advice and help our advertisers get the best return on their advertising investment by working closely in a consultative role with Agency Account Managers.
- Grow agency business via driving scaled product adoption and growth, and provide accurate forecasts and business reviews for top advertisers.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.