Senior Technician, Network Operations

**Senior Technician, Network Operations, NOC Tier 1**
- Equal Opportunity/Affirmative Action Employer including Vets and Disabled _

**Your role in helping us shape the future**:
Join a team of technical professionals and utilize your talents to serve as the initial customer contact for marquee full-time managed video services in a 24x7 environment, supporting the resolution of highly complex discrepancies and/or quality of service issues and initiating restoral procedures when necessary. Utilize your skills and expertise to provide critical real-time monitoring and control to marquee customers, including technical direction for service issues, and conduct routine video monitoring and system status checks to provide the highest levels of service quality.

**Are you up to the challenge?**
- Serve as the primary contact for marquee FT clients regarding discrepancies, technical issues, and special events.
- Monitor all established marquee FT managed video services for quality control purposes.
- Use specialized equipment to interpret and troubleshoot highly complex RF, IP, Video and Audio signals.
- Initiate emergency restoral procedures and/or determine alternate routing of services when required.
- Open and manage trouble tickets to ensure that an accurate journal of events is maintained for all issues.
- Review all service documentation to discrepancies and interface with appropriate people and departments to resolve and update.
- Interface and coordinate maintenance activities with internal groups and customers for notices and impact resolution.
- Provide training to junior staff on equipment, services, and operational procedures.
- Ensure that all broadcast and systems are in accordance to FCC regulations.

**You should definitely have**:

- Must have at least three years of directly applicable work experience, with a working knowledge of satellite, fiber and broadcast related equipment as well as audio, video, and digital broadcast service systems.
- Be highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.
- Must have the ability to read and understand operational manuals for various video broadcast and broadcast test and measurement equipment.
- Consistently display situational awareness and take initiative to address both customer issues as well as departmental inefficiencies
- Ability to cope with high pressure situations required, as well as excellent communication skills, the ability to work comfortably with customers who speak English as a second language and the ability to convey complex technical issues to both technical and non-technical individuals.
- Must have basic computer skills.
- Experience with domestic or International uplinking and downlinking of broadcast digital video signal and quality control analysis.
- Excellent organizational, multi-tasking, prioritizing and teamwork skills required.
- Ability to work with a team in a 24x7 rotating shift environment

**It would be nice if you had**:

- Experience operating in a mixed vendor environment for service delivery (Juniper, Everts, Newtec, ECI (XDM), Cisco)
- Comprehensive working knowledge of satellite, and RF related theory and equipment
- Intelsat offered products and services
- Synamedia Conditional Access System (CAS) experience
- Cisco Certified Network Associate (CCNA) or equivalent experience required
- RIST, Zixi, SRT experience
- Python or other scripting experience
- Private cloud or Private data center experience

**What it’s like to work with us**:

- We emphasize personal and professional growth
- Awesome benefits including PTO, medical, tuition reimbursement, and training

Flexible work arrangements
- Fun, diverse, and inclusive culture

**Other Job Info**:

- These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.

Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled