Technical Account Manager, Fba Invoicer Program
2 semanas atrás
1+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
Are you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging into business and technical requirements, as drilling into metrics development and reporting? Are you deal with unforeseen situations and adapt and or create new processes? Then this is the position for you
You will be responsible to execute manual processes in the short-term while you align a more scalable process aiming the mid-term and support the product team to design the long-term, scalable and automated solution. You will also be the responsible for seller experience improvements, by implementing, supporting and managing operational initiatives. The Invoicer Analyst must be able to balance Amazon's objectives with the needs of sellers. In order to accomplish this, you will need to navigate across different business areas to solve seller issues, anticipate the need of thoughtful new solutions, and develop and optimize support tools for sellers.
You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by the ambiguity or competing priorities to scale in a new geography. This means you are able to roll up your sleeves, dig in and get the job done.
**Job functions include**:
- Provide 2nd level support for complex cases, managing cases that Seller Support and NAMs could not solve by diving deep and escalating the problem to the correct teams when necessary.
- Work on reports and processes related to the overall program operation
- Map sellers that are not compliant with all Tax Attributes and execute the process of block and unblock of the offers
- Identify new pain points that are not addressed in our long-term solutions and escalate them to the proper teams
Key job responsibilities
- Be the POC for operational issues among FC (such as rejected invoices, orders cancellations, removals stuck)
- Provide 2nd level support for complex cases, managing cases that Seller Support and NAMs could not solve by diving deep and escalating the problem to the correct teams when necessary.
- Work on reports and processes related to the overall program operation
- Map sellers that are not compliant with all Tax Attributes and execute the process of block and unblock of the offers
- Identify new pain points that are not addressed in our long-term solutions and escalate them to the proper teams
Sao Paulo, SP, BRA
- Describe overall experience
-
FBA Program Manager, FBA Invoicer PM
Há 3 dias
Sao Paulo, Brasil Amazon Tempo inteiroAre you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging into business and technical requirements, as drilling into metrics development and reporting? Then this is the position for you! We are looking for a Program Manager to own and orchestrate initiatives related to sellers' journey...
-
FBA Program Manager, FBA Invoicer PM
2 semanas atrás
São Paulo, Brasil Amazon Tempo inteiroThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION: Are you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging into business and technical...
-
FBA Program Manager, FBA Invoicer PM
Há 4 dias
São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAre you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging into business and technical requirements, as drilling into metrics development and reporting? Then this is the position for you!We are looking for a Program Manager to own and orchestrate initiatives related to sellers' journey...
-
São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroPrior experience in sales or business development role, preferably in eCommerce, online services and retail industries. - Demonstrated drive to set and achieve high-bar goals while not compromising on the quality of the work. - Good communication and presentation skills. - Ability to work in fast-paced environment and deal with ambiguity. - Effective data...
-
Technical Account Manager
Há 4 dias
Sao Paulo, Brasil UiPath Tempo inteiroOverview: Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. The Technical Account Manager is entrusted with some of UiPath’s largest and most strategic customers, working with...
-
Technical Account Manager
3 semanas atrás
São Paulo, Brasil Riskified Tempo inteiroAbout the Role Riskified’s clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products. Externally, you’ll be working with brand-name retailers...
-
Technical Account Manager
2 semanas atrás
Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroExperience scripting or coding - Experience communicating effectively with senior leadership Are you someone that can make a huge impact on Amazon's ability to support our business growth? Are you equally comfortable digging in to business and technical issues as drilling into metrics to solve a customer problem? Then this is the position for you. We are...
-
Sr Program Manager
Há 7 dias
Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Are you looking for a new...
-
Technical Account Manager
4 semanas atrás
São Paulo, Brasil Unspecified Tempo inteiroNu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters...
-
Technical Account Manager
3 semanas atrás
São Paulo, Brasil Unspecified Tempo inteiroNu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters...