Operations Support Specialist

1 semana atrás

Fortaleza, Brasil Varsity Tutors Tempo inteiro

**Responsibilities**: may include some or all of the following tasks;
- Provide Customer Support to Contracted Tutors
- Account Setup
- Specific Student Opportunities or Assignments
- Tutoring Products
- Technical Issues
- Scheduling Conflicts
- Payment and Payroll
- And more
- Provide guidance and assistance to tutors about:

- Resolve Technical Issues for both Instructors and Students
- Resolve technical issues for both instructors and students
- Assist customers and tutors in realtime on chat and video with technical issues
- Follow process to submit to engineering if the issue can not be resolved immediately
- Support and Audit Tutoring Sessions
- Monitor live online classes
- Assist instructors on starting and ending class sessions
- Provide Insights for School System Partners
- Handle complaints, provide appropriate solutions and alternatives
- Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use.
- Address defects that require intervention on behalf of our clients, such as replacing tutors when necessary and escalating issues that prevent student learning

**Qualifications**:

- Level B2 English proficiency
- Experience with Google documents
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Experience with technical support preferred
- Strong analytical and problem-solving skills
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Excellent time management and organizational skills. Ability to work independently.
- Ability to multitask in a dynamic environment where priorities change quickly.
- Willingness and ability to quickly learn business practices, policies and procedures.
- Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
- High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- A quiet work environment that promotes focus

**Location**: Fully Remote - Based in Fortaleza, Brazil

**About Nerdy**:
**Varsity Tutors Leadership Principles**

Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot

**Benefits**:

- Competitive Hourly Rate
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)_

  • Senior Cloud Support Specialist

    Há 6 horas

    Fortaleza, Brasil Bebeesupport Tempo inteiro

    Job SummaryWe are seeking a skilled Cloud Support Specialist to provide technical and functional support for our cloud-based platforms.This role will ensure smooth operations, resolve incidents, maintain data integrity, and support integration enhancements.

  • Support Operations Associate

    Há 3 horas

    Fortaleza, Brasil Bebeeoperations Tempo inteiro

    Business Operations SpecialistThis role is ideal for someone with experience as a Project Coordinator, Administrative Support, or Junior Project Manager.We are seeking a detail-oriented, organized, and proactive Business Operations Specialist to support our teams.If you thrive in fast-paced environments, love keeping things efficient and compliant, and enjoy...

  • People operations specialist

    2 semanas atrás

    Fortaleza, Brasil Turing Tempo inteiro

    About the RoleWe are looking for a People Operations Specialist to join our growing global HR team. This role will be an Individual Contributor (IC) position, focused on managing core People Ops activities and supporting employees across multiple regions. The ideal candidate will be a self-starter, detail-oriented, and collaborative professional with...

  • People Operations Specialist

    2 semanas atrás

    Fortaleza, Brasil Turing Tempo inteiro

    About the Role We are looking for a People Operations Specialist to join our growing global HR team. This role will be an Individual Contributor (IC) position, focused on managing core People Ops activities and supporting employees across multiple regions. The ideal candidate will be a self-starter, detail-oriented, and collaborative professional with...

  • Talent Operations Specialist

    4 semanas atrás

    Fortaleza, Brasil Turing Tempo inteiro

    Role Summary: As a Talent Operations Specialist, you will oversee the critical functions of our hiring process, focusing on the seamless execution of interviews and candidate evaluations. This role requires a proactive approach, with a focus on continuous improvement and client satisfaction.Core Responsibilities:Direct all phases of the interview process,...

  • People Operations Specialist

    2 semanas atrás

    Fortaleza, Brasil Turing Tempo inteiro

    About the RoleWe are looking for a People Operations Specialist to join our growing global HR team. This role will be an Individual Contributor (IC) position, focused on managing core People Ops activities and supporting employees across multiple regions. The ideal candidate will be a self-starter, detail-oriented, and collaborative professional with...

  • Program Support Specialist

    Há 2 dias

    Fortaleza, Brasil Bebeeeducator Tempo inteiro

    Program Support SpecialistWe are seeking a highly organized and communicative Program Support Specialist to contribute to the success of our online programs.The successful candidate will work closely with academic staff, faculty members, and students to ensure program quality.Provide administrative support to academic staff and faculty, manage course...

  • Senior Technical Support Specialist

    Há 5 horas

    Fortaleza, Brasil BairesDev Tempo inteiro

    Senior Technical Support Specialist - Remote Work Join to apply for the Senior Technical Support Specialist - Remote Work role at BairesDev At BairesDev®, we’ve been leading the way in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+...

  • Key Operations Support Role

    Há 2 dias

    Fortaleza, Brasil Bebeeoperations Tempo inteiro

    At Trivium Group, we are seeking a detail-driven Operations Associate to join our team.This entry-level role offers the opportunity to work with a dynamic and growing company that values strong systems, sharp people, and great values.We are looking for a proactive individual who thrives in fast-paced environments and enjoys collaborating across teams.If you...

  • Player Support Specialist

    Há 2 dias

    Fortaleza, Brasil Bebeesupport Tempo inteiro

    As a skilled professional in the gaming industry, you will play a vital role in delivering exceptional player support.We are looking for an experienced support specialist to join our team and provide daily assistance to players via various channels.Key responsibilities include:Providing timely and informative responses to player inquiriesDeveloping a...