Operations Support

Local Unit & Position Description:
Supply Chain Audits in DNV consist of assurance services (certification excluded) based on recognized standards (e.g. SEDEX - SMETA and SVA, RBA, ABVTEX, SLCP, IFS GM) or customized protocols (e.g. Code of Conduct and Own Policies) aimed at assessing the compliance of a supplier’s base to defined requirements on social responsibility (covering any or all: labour rights, human rights, occupational health and safety, environment and ethics based on local laws and international standards), quality and/or food safety.

These services might include the definition of client-specific requirements and criteria for supplier qualification, evaluation, and monitoring; second party activities; training programs for suppliers and IT tool development to manage suppliers’ evaluation and monitoring.

We are now looking for an Operations Analyst for Supply Chain Audits to support contracts planning and management based in São Paulo, Brazil.

Working with us, you are going to have the opportunity to interact with a huge number of excellent professionals spread not only in Brazil, but also around the world. Here in DNV we really make the difference.

**Tasks may include**:

- Overview of 2nd and 3rd party audits in suppliers in accordance to our customers’ SLA;
- Monitor activities and maintain high quality of deliverables such as reviews of corrective action plans and reports, complete and accurate reports of their suppliers’ current level of compliance
- Maintenance of audit activity schedule with customers and in DNV system
- Taking an active role in new business opportunities/in maintaining the existing ones, supporting sales with the aim to develop current and future business
- Facilitate the necessary interactions with the other company functions and services
- Ensure the delivery of supplier audits in the region with high quality and standards
- Care for relationships with customers and implements an approach of total customer focus
- Ensure tight and proactive control of audit projects
- Communication to external parties and stakeholders with regards to audit arrangements and results
- Collection and review of company data, audit results, reports
- Monitoring of performance indicators and customer requirements

**Demonstrated track record in the following areas**:

- Knowledge of social audits based on international recognized schemes and initiatives (SMETA, ABVTEX, SLCP, others) or based on company’s social compliance internal programs
- Knowledge on quality standards specifically in Food and Consumer Goods Industry
- Knowledge on food safety standards
- Good ability in handling project deadlines and KPIs
- Direct relation and interaction with clients
- Result oriented and with high focus on delivery
- Ability to simplify and get things done
- Flexible and service-minded
- Technology oriented
- Relationship building excellence (internally and externally)
- Ability to interact and cooperate across other cultures
- A commitment to DNV’s leadership expectations, including results orientation, customer focus, respect, care, and foresight
- Necessary fluent written and verbal English and Portuguese communication skills. Spanish is desired.

**Key Performance Indicators**:
Specific KPIs related to the tasks and responsibilities of the Supply Chain Services Analyst will be customer satisfaction. The performance versus KPIs will be followed up by the Operations Coordinator. The Operations Coordinator will perform an annual evaluation of the Analyst.
- Local conditions apply

Position Qualifications:
**Requirements**:

- Fluent English is necessary.
- Bachelor’s degree (preferably in technical areas - Environment related, Engineering, Nutrition, Veterinarian) or proven 2 or 3 of experience as mentioned in the demonstrated track record in these areas
- Required knowledge of social audits based on international recognized schemes and initiatives (SMETA, ABVTEX, SLCP, others) or based on company’s social compliance internal programs and/or knowledge on quality standards specifically in Food and Consumer Goods Industry and/or knowledge on food safety standards
- Desirable knowledge/experience in supplier management
- Good ability in handling project deadlines and KPIs
- Result oriented and with high focus on delivery
- Ability to simplify and get things done
- Flexible and service-minded
- Ability to drive and support change initiatives
- Relationship building excellence (internally and externally)
- Ability to interact and cooperate across other cultures
- Excellent communication skills
- High degree of resilience
- Innovative
- Proactive
- Have a sense of urgency and “can do” attitude

Company & Business Area Description:
DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions