Service Desk Analyst 1
Há 12 horas
Sobre a NCR
A NCR Corporation (NYSE: NCR) é líder na transformação, conexão e execução de plataformas de tecnologia para bancos, lojas e restaurantes autogerenciados. A NCR está sediada em Atlanta, Geórgia, com 38.000 funcionários em todo o mundo. NCR é uma marca comercial da NCR Corporation nos Estados Unidos e em outros países.
TITLE: Service Desk Analyst
LOCATION: São Paulo, Berrini - Brazil
GRADE: 06
In this role, the Analyst the Service Desk about giving customers one NCR point of contact from the time they report an incident until it's resolved, managing all aspects of NCR Services delivery to the client. Providing analysis and actions leading to improved customer satisfaction, improved service fidelity and profitability. You must have a thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics that are used to resolve customer situations. Must be able to quickly identify next steps in the problem resolution process leveraging ITIL practices. Actively assess the customers environment and proactively identify actions for continuous improvements.
& KEY AREAS OF RESPONSIBILITY:
o Answering customer phone calls.
o Incident call handling.
o Top priority is customer satisfaction.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
o Applicable to students or Degree in information systems or related.
o Written and verbal communications skills
o Ability to work in a fast-paced environment. multi-task, time management and organizational skills
o Ability to identify and resolve issues with a sense of urgency
o Ability to work as part of a team or independently
o Willing to work non-standard business hours as required by customers
o Knowledge in Windows operating system
PREFERRED SKILLS
o Knowledge in segment the software for restaurant.
o Knowledge in logic programing.
o English it will be differential.
As ofertas de emprego estão condicionadas à aprovação dos critérios de triagem aplicáveis a vaga.
Declaração de oportunidade de emprego igualitária
Declaração para Consultorias de Recrutamento Externo
A NCR não se responsabiliza por quaisquer taxas ou encargos associados a currículos não solicitados.
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