Program Manager

5+ years of experience in program or project management;
- Experience using data and metrics to drive improvements;
- Technical proficiency in Excel, Salesforce, and preferably Tableau or QuickSight.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Job summary
For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. The AWS Global and Strategic Accounts (GSA) organization supports Fortune 200 enterprise organizations with multi-national operations and decentralized IT decision making in their journey to AWS. Within the AWS GSA organization, the Sales Strategy, Operations and Enablement (SSOE) team is responsible for supporting the Leadership, Management, and the field in achieving our organizational objectives, delivering customer outcomes, and driving continuous improvements in field productivity. We drive efficiency, predictability and rigor in our operating cadence, and promote inter-connected business planning and operations, enabling the field to serve the customer the way they want to be served. Our stakeholders are broad, internal to AWS and external, multi-national and distributed across the globe. We serve them with integrity and discipline, and dedication to superb customer outcomes.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

This position will be responsible for implementing KPIs and measuring performance of the organization, supplying the management team with relevant and timely data and facts on health of the functions. This position will manage the rhythm of the activities such as weekly and monthly business reviews, goal setting and tracking mechanisms, as well as other cadenced reporting and metrics.

This position will work with the several stakeholders supporting the Commercial Sales organization, such as Sales, Business Development, Professional Services, Partner, and the Worldwide Solution Architects team to facilitate knowledge sharing, best practice dissemination and alignment. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.

As a Field Operations Program Manager, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:

- Determine the definition of the goals, drive programs and tooling across the Solution Architect team to meet the rapid growth of the business and achieve attainment of strategic objectives;
- Track and report all key performance indicators, goals, efficiency and trend analyses;
- Analyze data and trends to make informed recommendations to managers and drive change;
- Develop management dashboards and reports;
- Prepare ad hoc analysis & participate on projects as needed;
- Define requirements for SA specific tooling to support processes and optimize their day to day work;
- Collaborate with other operations managers to identify and implement best practices;
- Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.
- A proven track record of developing highly-impactful, large-scale programs that deliver positive community impact.
- Experience building community relationships.
- Experience with budge