Sr. Human Resources Consultant, Dls

Bachelor’s Degree in Human Resources or any related field.
- Relevant experience managing case or providing support to employees on disability, leave of absences, human resources, or employee relations functions
- Intermediate to advanced proficiency in MS Word, Excel, Access, & PowerPoint and pulling data from multiple sources
- Proficiency in English and Portuguese is a requirement

Job summary The Sr. Accommodation Consultant serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. They are able to understand the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. Responsibilities include pursuing return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program. This role will also provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers and employees. Key job responsibilities - Provide information, referral, and support to employees with medical conditions or disabilities ), supervisors, Human Resources, and other partners at an escalated level to support Amazon’s employee retention efforts. - Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions. - Facilitate escalated communication between stakeholders, employees with disabilities, as well as Leave of absence, STD, LTD and Workers Compensation stakeholders. - Coordinate with DLS Management and Legal on escalated issues as appropriate. - Manage sensitive cases such as Behavioral Health conditions. - Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions. - Conduct job site analysis as needed. - Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities. - Maintain strict confidentiality in verbal and written communications. - Keep updated on legislation and national, provincial and local issues affecting access for employees with disabilities. - Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database. - Assess business unit’s training needs and/or group training sessions - Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested. - Adhere to internal SLAs and quality standards. - Maintains a caseload of up to 80 cases on average. - Ability to travel as appropriate (50% of the time). About the team From a customer driven perspective, Senior Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.
- Experience handling negotiations - Experience in union and non-union manufacturing, distribution and call center locations - Experience working with confidential information - Ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business - Employee relations and change management - Experience working with government programs - Customer service and communication skills, both verbal and in writing. - Ability to diagnose problems, identify and drive appropriate solutions - Ability to work with all levels of business contacts to include: o Physicians - Disabled employees - Managers - Employee family members - Attorneys - Claim adjusters - Private investigators - Case Managers - Critical thinking skills - ability to make independent decisions in grey areas utilizing SOPs and internal policies