Technical Account Manager

Há 13 horas

Curitiba, Brasil Directa24 Tempo inteiro

**D24** is a 360 payment technology platform for Latin America, Asia and other emerging markets. We operate as a payment processor, making it simple and risk-free for our customers and partners. The biggest gaming, gambling and Forex companies trust D24 to effortlessly manage their payment expansion and drive payment conversions.

We are looking for a qualified **Technical Account Manager** to join our multinational team.

**What you will be doing**:

- Acquire excellent product and technical knowledge to provide the best technical support to our clients.
- Analyze prospects’ business and technical requirements, and help planning solutions that meet those needs
- In some cases, you will need to work together with product development teams to customize products for individual customers.
- Build and maintain strong, long-lasting customer relationships
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
- You will need to monitor the progress of product installations to ensure that they are successful. Furthermore, you will be responsible for monitoring the support requests to identify any recurring issues and may recommend changes to products. By monitoring product performance and associated support needs, you can also be able to identify opportunities to upgrade or modify products so that they meet customers’ needs more effectively.

**Requirements**:

- Bachelor’s degree in engineering, computer science or related studies
- Knowledge in the following technologies is excluding:

- SQL
- Programming (capable of reading and understanding OOP code for understanding system behaviours)
- REST APIs
- Business Intelligence tools
- Experience in the following areas is a plus: New Relic and Linux
- Experience in dealing with customers from a technical approach and delivering client-focused solutions based on customer needs
- Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
- Excellent analytical & technical skills, Proactive and detailed oriented

**What we offer**:

- A global environment with teammates living around the world
- Opportunities in a fast-paced growing company
- Flexible time

**At D24, everything starts with our values,**

Be Direct: We are direct and genuine in all situations

Be Owner: We treat the issues as true owners being accountable for the results

Be Curious: We always ask ourselves what we can do better without settling with the status quo

Be Hero Leader: Lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact

Take risks: We take controlled risks with courage and without fear of being paralyzed by error

**Are you a DOER? Come and join the best company ever**
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